Manager I, B2B Sales

Concentrix; Bogotá ciudad; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Concentrix in Bogotá is seeking a passionate Manager I, B2B Sales to lead a dynamic sales/ renewals team and elevate our commercial strategy. You will oversee client relationships, forecast sales, and drive performance through coaching and customer success motions.

The role emphasizes building strategic client partnerships, optimizing processes, and sustaining revenue growth across accounts. Strong CRM experience and leadership are essential for success in this position.

Formación

• 5+ years in a sales role.
• 3+ years supervising B2C-B2B sales.
• Proven track record of driving revenue.
• Experience in operations and strategy.
• Excellent coaching history.
• Experience with Salesforce.com or similar CRM.

Responsabilidades

• Lead the team to achieve targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and keep CRM data up-to-date.
• Remove roadblocks and help the team pursue sales opportunities.
• Monitor call time, productivity, and conduct weekly coaching sessions.
• Analyze data and trends to develop strategic sales plays.
• Stay updated on market developments and client services trends.
• Escalate client issues promptly and maintain client relationships.
• Coordinate with Sales Director and clients to align strategy.
• Collaborate on reporting and forecasting with client contacts.
• Coordinate team incentives and sales performance funds.
• Build relationships with partners to meet customer expectations.

Conocimientos

Sales leadership

Coaching

CRM experience

Team management

Customer success

Forecasting

Strategic planning

Herramientas

Salesforce

Descripción del empleo

We’re looking for a passionate and performance-driven Manager I, B2B Sales to lead our dynamic sales/renewals team and help take our commercial strategy to the next level.

The Sales Manager

is responsible for overseeing the management of the team’s supporting accounts to drive the generation of revenue and business growth, lead a sales team’s, accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Requirements:

• 5+ years of proven work experience in a sales role
• 3 years of proven experience as a supervisor in B2C-B2B Sales
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager

Key Responsibilities:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with the Sales Director and externally facing clients to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

We’re redefining what it means to deliver exceptional value to business clients. With innovative solutions and a fast-growing team, we’re on a mission to help organizations unlock growth, streamline operations, and build long-lasting partnerships.