Expert SLS CRT

DHL Global Forwarding; Bogotá; Presencial; COP 100.684.655 - 167.807.759; Jornada completa

Descripción de la vacante

DHL Global Forwarding is looking for an Expert SLS CRT CPM based in Bogotá, Colombia. This role involves developing strong relationships with clients, achieving specific KPIs, and providing support for account management. Candidates should be professionals in industrial engineering or related fields with at least 2 years of experience in logistics processes and fluent in English.

The ideal candidate will demonstrate excellent communication skills and proficiency in Microsoft Office. A proactive problem-solving approach and a strong understanding of the logistics industry are essential.

Formación

• Minimum of 2 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.

Responsabilidades

• Develop a strong relationship with clients through timely communication.
• Ensure the achievement of client KPIs and service agreements.
• Prepare and deliver management reports and presentations.
• Act as the key contact for escalations, ensuring effective solutions.

Conocimientos

Cargo transportation knowledge

Fluent English communication

Microsoft Office Suite proficiency

Customer service skills

Teamwork

Autonomy

Educación

Degree in industrial engineering, international business, or related fields

Descripción del empleo

Expert SLS CRT CPM

Key Responsibilities

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear and effective communication with internal and external third parties to meet client expectations.
• Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
• Act as the key contact for escalations, ensuring timely and effective solutions.
• Develop and maintain sustainable relationships with internal and external stakeholders.
• Coordinate and oversee business implementations.
• Participate in and/or lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.
• Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.
• Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.
• Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.
• Filter and consolidate information from multiple sources to provide accurate and relevant insights.
• Prepare and deliver management reports, dashboards, and presentations for different audiences.
• Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.
• Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.
• Apply and enhance supply chain knowledge to optimize end-to-end processes.
• Monitor, measure, and improve KPIs through continuous improvement methodologies.

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 2 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written), (B2 – C1)
• Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects