Maintenance Coordinator

Global Talent Acquisition Pty; Bogotá ciudad; Remote; COP 134,318,000 - 230,260,000; Full time

Job summary

Global Talent Acquisition is seeking a Maintenance Coordinator to manage resident maintenance requests, coordinate vendors, and maintain accurate records within a property-management environment. The role emphasizes organized, proactive communication with residents, vendors, and property-management teams during the client's business hours.

This fully remote, independent-contractor engagement pays in USD and requires strong multitasking and problem-solving skills, plus experience with PMS

Qualifications

• Previous experience in maintenance coordination, property management, or facilities coordination.
• Strong customer-service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple work orders simultaneously.
• Experience with PMS software (Buildium, AppFolio, Propertyware, Rent Manager, Yardi) preferred.

Responsibilities

• Monitor incoming maintenance requests through multiple channels.
• Create and maintain work orders in the PMS.
• Collect all information to process requests (descriptions, photos, access, availability).
• Identify urgent issues and escalate per client procedures.
• Coordinate dispatch of vendors and schedule appointments.
• Follow up on outstanding work orders and document interactions.
• Elevate issues requiring property-manager or owner review.
• Maintain vendor records and documentation.
• Ensure effective resident communications.

Skills

Customer service

Communication

Organizational skills

Multitasking

Written communication

Problem solving

Remote work

Tools

Buildium

AppFolio

Propertyware

Rent Manager

Yardi

Job description

Global Talent Acquisition is a talent acquisition company committed to helping businesses worldwide connect with high-quality professionals from across the globe. We focus on identifying and placing candidates whose skills, experience, values, and professional goals align with the company, the role, and the team they will support.

We believe successful placements go beyond matching qualifications with job requirements. Our goal is to create meaningful, long-term professional partnerships built on mutual commitment, trust, accountability, and shared expectations.

At the same time, we strongly respect the independence, autonomy, and professional freedom of every individual working as an independent contractor. We value professional relationships that recognize each person's contributions while respecting their independence and the terms of their contractual engagement.

Position Overview

About Us

Global Talent Acquisition is a talent acquisition company committed to helping businesses worldwide connect with high-quality professionals from across the globe. We focus on identifying and placing candidates whose skills, experience, values, and professional goals align with the company, the role, and the team they will support.

We believe successful placements go beyond matching qualifications with job requirements. Our goal is to create meaningful, long-term professional partnerships built on mutual commitment, trust, accountability, and shared expectations.

At the same time, we strongly respect the independence, autonomy, and professional freedom of every individual working as an independent contractor. We value professional relationships that recognize each person's contributions while respecting their independence and the terms of their contractual engagement.

Position Overview

The Maintenance Coordinator is responsible for managing the administrative workflow associated with resident maintenance requests, vendor dispatch, scheduling, communication, documentation, and work-order completion.

This role plays an important part in ensuring maintenance requests are handled efficiently, residents receive timely updates, vendors are properly coordinated, and property-management teams have accurate, up-to-date records.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple maintenance requests while maintaining clear communication with residents, vendors, and property-management teams during the client's designated business hours.

Key Responsibilities

• Monitor incoming maintenance requests through resident portals, email, phone, text messages, and other designated communication channels.
• Create, categorize, prioritize, and maintain accurate work orders in the property-management system (PMS).
• Collect all necessary information to process maintenance requests, including descriptions, photos, videos, access instructions, and resident availability.
• Identify urgent maintenance issues and elevate them promptly according to established client procedures.
• Coordinate the dispatch of approved vendors and schedule appointments with residents and service providers.
• Follow up on outstanding work orders to ensure timely progress, completion, and proper documentation.
• Request and collect vendor estimates, invoices, photos, service reports, and other required completion records.
• Communicate maintenance updates to residents and document all relevant interactions in the designated system.
• Elevate issues requiring property-manager or property-owner review, authorization, or approval.
• Monitor aging work orders, recurring maintenance issues, preventive-maintenance schedules, and vendor performance.
• Upload invoices and supporting documentation, maintain organized vendor records, and ensure work-order files are complete and accurate.
• Maintain consistent follow-up practices to reduce delays, improve accountability, and support a positive resident experience.

Key Performance Indicators (KPIs)

Performance will be evaluated using relevant operational metrics, including:

• Work-order response time: Timeliness of acknowledging and processing new maintenance requests.
• Vendor dispatch time: Time required to assign approved vendors after a request has been reviewed.
• Work-order completion time: Timeliness of coordinating and following up on maintenance activities through completion.
• Aging work orders: Number and percentage of open requests exceeding established timeframes.
• Resident communication response time: Timeliness and consistency of resident updates and responses.
• Documentation accuracy: Completeness and accuracy of work orders, notes, invoices, photos, and supporting records.
• Vendor follow-up completion: Consistency in obtaining updates, estimates, invoices, and completion confirmations.
• Preventive-maintenance completion: Timely coordination and documentation of scheduled preventive-maintenance activities.

Preferred Qualifications

• Previous experience in maintenance coordination, property management, facilities coordination, or a related administrative operations role.
• Strong customer-service and communication skills, with the ability to interact professionally with residents, vendors, and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple work orders simultaneously, prioritize competing requests, and maintain consistent follow-up.
• Strong written communication skills and the ability to document interactions clearly and accurately.
• Experience with property-management software, such as Buildium, AppFolio, Propertyware, Rent Manager, Yardi, or similar platforms.
• Ability to recognize urgent maintenance concerns and follow established escalation procedures.
• Proactive problem-solving skills, reliability, accountability, and the ability to work independently in a remote environment.
• Availability to work during the client's designated business hours, as required by the engagement.

Professional Expectations

The Maintenance Coordinator is expected to maintain accurate records, communicate proactively, respect established client procedures, and follow through on assigned responsibilities.

The role involves administrative coordination and operational support. Decisions requiring property-manager or owner authorization, licensed professional judgment, or capital expenditure approval must be escalated to the appropriate authorized party.

As an independent contractor engagement, the professional relationship is based on clearly defined responsibilities, agreed deliverables, effective communication, and mutual respect for the contractor's professional independence and the client's operational requirements.

Position Details

• Location: Latam
• Type of Role: Fully Remote
• Compensation: Paid in USD, based on experience and qualifications.
• Work Schedule: Full-Time
• Type of Contract: Independent Contractor

Other Opportunities

We are also looking for qualified professionals for Leasing Coordinator positions.

We look forward to connecting with talented professionals who are ready to contribute to our clients' success while building long-term professional relationships.