Logistics Implementation Project Manager

Sutherland; Bogotá; Presencial; COP 35.000.000 - 55.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Incentives and shift differentials

Paid training onsite or work from home

Health and life insurance

Vacation and sick leave

Descripción de la vacante

Sutherland is seeking experienced professionals to support a leading logistics technology platform serving large U.S. companies. The role focuses on operational and client support in a high-volume production environment.

You will manage client communications, handle escalations, and support logistics tracking while collaborating with internal teams to uphold service quality and drive end-to-end project execution.

Formación

• 1+ year in operations, planning, scheduling, or logistics support.
• Experience handling client escalations.
• Excellent written and verbal communication; English B2+.
• Proficient with Word and Excel.
• Salesforce or NetSuite experience is a plus.

Responsabilidades

• Manage outbound calls and emails with U.S.-based corporate clients.
• Handle escalations and ensure timely issue resolution.
• Support logistics tracking and operational workflows.
• Work closely with internal teams to maintain service quality standards.
• Drives the end-to-end execution of the PP/Project workflow from kickoff through closeout.
• Maintains status control and keeps documentation accurate and up to date throughout the project.
• Serves as the primary point of contact for client communication.
• Ensures data readiness ahead of each project milestone.
• Owns scheduling progression and delivers a clean, complete closeout.

Conocimientos

Operations

Planning

Scheduling

Logistics support

Client escalations

Communication

English proficiency

Herramientas

Microsoft Word

Excel

Salesforce

NetSuite

Descripción del empleo

Sutherland is seeking experienced professionals to support a leading logistics technology platform serving large U.S. companies. The role focuses on operational and client support in a high-volume production environment.

You will manage client communications, handle escalations, and support logistics tracking while collaborating with internal teams to uphold service quality and drive end-to-end project execution.