Logistics Client Services Specialist

Romeu; Perímetro Urbano Medellín; Sur place; COP 24 000 000 - 40 000 000; Plein temps

Avantages offerts par ce poste

Positive Work Environment

Professional development

Work-life balance

Competitive salary

Health insurance

Wellness programs

Culture of innovation

Diversity and inclusion

CSR initiatives

Résumé du poste

ROMEU, a leading Spanish holding company in international logistics and freight transport, seeks professionals to grow in international trade. You will support the Customer Service area, ensuring continuity and quality of service, validating information, and escalating issues when needed.

The role emphasizes client communication, adherence to service levels, and collaboration with internal teams to improve efficiency and client satisfaction. A dynamic, growth-oriented environment is offered.

Qualifications

• Receives, analyzes and validates operational information to ensure completeness and timeliness.
• Attends to client requests and needs with clear, timely responses per service commitments.
• Monitors adherence to service agreements and coordinates with internal areas as needed.

Responsabilités

• Provide comprehensive support to Customer Service ensuring continuity and quality of attention.
• Escalate critical issues to leaders and relevant areas for timely resolution.
• Maintain effective communication with clients, suppliers and internal teams.
• Verify updated information in systems according to procedures and timelines.
• Follow up on assigned operations, identifying risks or issues affecting service.
• Promote a customer-focused culture in daily operations.

Connaissances

Analytical thinking

Client communication

Operational coordination

Problem solving

Description du poste

ROMEU, a leading Spanish holding company in international logistics and freight transport, seeks professionals to grow in international trade. You will support the Customer Service area, ensuring continuity and quality of service, validating information, and escalating issues when needed.

The role emphasizes client communication, adherence to service levels, and collaboration with internal teams to improve efficiency and client satisfaction. A dynamic, growth-oriented environment is offered.