Lifecycle Growth Lead – Customer Success

Terrific; Bogotá; On-site; COP 189,855,000 - 316,426,000; Full time

Job summary

Terrific is hiring a Customer Success Manager to own and scale the post-sale lifecycle for mid-market and enterprise customers. You will drive onboarding, activation, adoption, retention and expansion, partnering with Sales and Product to reduce churn and grow accounts.

You will define scalable playbooks, processes, and dashboards, turning customer feedback into measurable outcomes and long-term revenue. Fluency in English is required as Terrific operates globally.

Qualifications

• 2+ years in Customer Success, Account Management, or similar roles.
• Experience with SaaS products and customer lifecycles.
• Strong ability to manage relationships and drive outcomes.

Responsibilities

• Own the customer lifecycle end-to-end: Onboarding → Activation → Adoption → Retention → Expansion.
• Lead onboarding and ensure fast time-to-value for mid-market and enterprise customers.
• Drive product adoption and ongoing engagement to reduce churn and increase retention.
• Build strong relationships with key stakeholders and partner with Sales on upsells.
• Provide feedback to Product and Engineering based on customer insights.
• Create scalable CS playbooks, processes, and lifecycle journeys.

Skills

Relationship management

SaaS product experience

Account management

Customer lifecycle

Ownership mindset

Tools

HubSpot

Gainsight

Intercom

Job description

Terrific is hiring a Customer Success Manager to own and scale the post-sale lifecycle for mid-market and enterprise customers. You will drive onboarding, activation, adoption, retention and expansion, partnering with Sales and Product to reduce churn and grow accounts.

You will define scalable playbooks, processes, and dashboards, turning customer feedback into measurable outcomes and long-term revenue. Fluency in English is required as Terrific operates globally.