Lead - Payroll

Sutherland Global; Bogotá; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Sutherland Global in Bogotá, Colombia is seeking a Lead Payroll to oversee end-to-end payroll operations, ensure compliance with local laws, and drive process improvements across the payroll lifecycle.

You will manage complex payroll scenarios, coordinate with HRIS and Finance, review outputs for accuracy, and lead a small team of payroll analysts. A 5–7 year track record in payroll and experience with ADP or SAP Payroll are required.

Formación

• 5–7 years of progressive payroll experience.
• Strong expertise in payroll calculations, reconciliation, and reporting.
• Experience with ADP or SAP Payroll.
• Knowledge of Colombian payroll laws and audits.
• Bachelor’s degree in Finance, HR, Accounting, or related field.

Responsabilidades

• End-to-End Payroll Execution: manage complete payroll cycles for assigned population.
• Review payroll outputs and ensure 100% accuracy.
• Handle off-cycle payrolls and adjustments.
• Compliance & Audit: ensure compliance with Colombia payroll laws and statutory regulations.
• Escalation & Issue Resolution: handle complex payroll discrepancies and RCA.
• Systems & Data Management: validate system integrations and data flow.
• Process Optimization: drive standardization of payroll processes and support automation.

Conocimientos

Payroll processing

Payroll reconciliation

Payroll reporting

ADP Payroll

SAP Payroll

Compliance knowledge

Leadership

Educación

Bachelor's degree in Finance, HR, Accounting

Herramientas

ADP

SAP Payroll

Descripción del empleo

Company Description:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Job Description:

Role Overview:

As a Lead Payroll, you will act as a on payroll operations, handling complex payroll scenarios, ensuring compliance, and driving process improvements.

Key Responsibilities:

1. End-to-End Payroll Execution

• Manage complete payroll cycles for assigned population
• Review payroll outputs and ensure 100% accuracy
• Handle off-cycle payrolls and adjustments

2. Compliance & Audit

• Ensure compliance with Colombia payroll laws and statutory regulations
• Prepare audit documentation and support audits
• Monitor changes in payroll regulations

3. Escalation & Issue Resolution (Tier 2/3)

• Handle complex payroll discrepancies
• Perform root cause analysis (RCA)
• Ensure permanent resolution of recurring issues

4. Systems & Data Management

• Validate system integrations and data flow
• Identify system issues and coordinate fixes

5. Process Optimization

• Drive standardization of payroll processes
• Support automation initiatives
• Train L1/L2 team members

Qualifications:

Qualifications & Skills

• Experience: 5–7 years of progressive experience in payroll administration, payroll shared services, or payroll operations.
• Technical Mastery: Strong expertise in payroll calculations, payroll reconciliation, payroll reporting, and payroll adjustments.
• System Expertise: Hands-on experience with enterprise payroll systems such as ADP, SAP Payroll, or similar platforms.
• Compliance Knowledge: Strong understanding of payroll compliance requirements, tax regulations, and payroll audit readiness.
• Case Management: Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support requests.
• Leadership Exposure: Experience guiding payroll analysts or supporting payroll team operations.
• Education: Bachelor’s degree in Finance, HR, Accounting, or related field.

Additional Information:

Core Competencies

• Accuracy & Compliance: Maintains high standards of payroll accuracy while ensuring payroll calculations and deductions comply with regulatory requirements and internal payroll policies.
• Analytical Problem Solving: Ability to analyze payroll data, reconcile discrepancies between HRIS and payroll systems, and implement corrective actions.
• Operational Efficiency: Focuses on improving payroll workflows and reducing operational inefficiencies through improved processes and system utilization.
• Cross-Functional Collaboration: Works closely with HRIS, Compensation & Benefits, HR Operations, and Finance teams to ensure seamless payroll data management.
• Escalation Management: Handles complex payroll issues and employee payroll escalations, ensuring timely and effective resolution.
• Team Guidance: Provides operational support and guidance to payroll analysts and senior analysts to maintain payroll processing quality.
• Data Governance: Ensures payroll data accuracy, documentation completeness, and compliance with payroll governance standards.

ion will be kept confidential according to EEO guidelines.