LATAM Product Complaints Quality Analyst - Hybrid

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Colombia; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Quality professional to manage LATAM product complaints in compliance with QMS and SOPs. You will generate regional metrics and collaborate across Service Solutions, Brand Protection, and Medical Affairs.

The role involves maintaining Power BI dashboards, supporting audits, and helping COE continuous improvement initiatives in a hybrid setting in Bogotá. Fluent Spanish with English and Portuguese a plus.

Qualifications

• Required: Business Biosciences, Engineering or equivalent field, or health-related discipline.
• Minimum of 2 years’ experience in the Quality Area related to Medical Devices, Pharmaceutical or Consumer products.
• Spanish, English, Portuguese is a plus.

Responsibilities

• Handle product complaint intake, translating events when needed and ensuring system availability for franchises.
• Send acknowledgement letters to sales force with reference numbers.
• Prepare and send closure letters and support training on product complaint processes.
• Support Quality Management System Review (QSMR) activities and audits related to product complaints.

Skills

Spanish

English

Portuguese

Education

Business Biosciences

Engineering

Health-related discipline

Tools

Microsoft Office

Job description

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Quality professional to manage LATAM product complaints in compliance with QMS and SOPs. You will generate regional metrics and collaborate across Service Solutions, Brand Protection, and Medical Affairs.

The role involves maintaining Power BI dashboards, supporting audits, and helping COE continuous improvement initiatives in a hybrid setting in Bogotá. Fluent Spanish with English and Portuguese a plus.