Product Complaints Analyst - LATAM Quality Insights

Johnson & Johnson MedTech; Bogotá ciudad; On-site; COP 12,000,000 - 18,000,000; Full time

Job summary

Johnson & Johnson is seeking a Quality professional to manage LATAM product complaints within the DePuy Synthes transition framework. The role focuses on regional metrics, cross-functional collaboration, and adherence to quality systems.

Responsibilities include complaint intake, acknowledgments, closure communications, audits support, and data-driven improvement using Power BI. Fluency in Spanish and English is required; Portuguese is a plus.

Qualifications

• Required: Business Biosciences, Engineering or equivalent field, or health-related discipline.
• Minimum of 2 years’ experience in the Quality Area related to Medical Devices, Pharmaceutical or Consumer products.
• Spanish and English; Portuguese is a plus.

Responsibilities

• Handle LATAM product complaints processes in Quality Systems.
• Develop regional product complaints metrics.
• Maintain Power BI dashboards for product complaints data.
• Support audits and non-conformances related to product complaints.
• Collaborate with cross-functional teams to ensure effective complaint management.

Skills

Spanish

English

Portuguese (plus)

MS Office

Data analysis

Analytical mindset

Organizational skills

Education

Business Biosciences / Engineering or equivalent

Tools

Power BI

Excel

Word

PowerPoint

Job description

Johnson & Johnson is seeking a Quality professional to manage LATAM product complaints within the DePuy Synthes transition framework. The role focuses on regional metrics, cross-functional collaboration, and adherence to quality systems.

Responsibilities include complaint intake, acknowledgments, closure communications, audits support, and data-driven improvement using Power BI. Fluency in Spanish and English is required; Portuguese is a plus.