Junior Client Success Specialist: B2A & Ops Audits

RainFocus; Colombia; Remote; COP 133,677,000 - 210,064,000; Full time

Benefits offered by this job

Competitive salaries

Competitive benefits

401k

Generous PTO

Team-building activities

Job summary

RainFocus is seeking a detail-oriented Junior Client Success Specialist to join our Client Success Management team. You will create, maintain, and audit Budget to Actual artifacts and support CS operations with audits of workflows to ensure excellence across client accounts.

This role is ideal for an organized professional building a foundation in client success and account operations, with opportunities to work on reporting, dashboards, and cross-functional handoffs.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-2 years of experience in an analytical, customer service, or administrative role.
• Proficiency with standard office productivity tools (Microsoft Office Suite, Google Workspace).
• Familiarity with CRM systems (e.g., Salesforce) is a plus.

Responsibilities

• Create, maintain, and audit Budget to Actual (B2A) artifacts across client accounts.
• Audit recurring CSM workflows to ensure quality and consistency.
• Maintain weekly and monthly operational scorecards detailing B2A completion rates.
• Assist CSM team with ad-hoc administrative tasks and cross-functional handoffs.
• Support reporting/analysis areas including Post-Conference dashboards, Salesforce reports, and risk analysis.

Skills

Attention to detail

Analytical mindset

Communication

Time management

CRM familiarity

Education

Bachelor’s degree or equivalent

1-2 years in analytical/customer service/administrative role

Tools

Salesforce

Microsoft Office

Google Workspace

Excel/Google Sheets

Job description

RainFocus is seeking a detail-oriented Junior Client Success Specialist to join our Client Success Management team. You will create, maintain, and audit Budget to Actual artifacts and support CS operations with audits of workflows to ensure excellence across client accounts.

This role is ideal for an organized professional building a foundation in client success and account operations, with opportunities to work on reporting, dashboards, and cross-functional handoffs.