IT Service Technician

Kent; Bogotá ciudad; Presencial; COP 22.320.000 - 37.944.000; Jornada completa

Descripción de la vacante

Kent is seeking an IT Support Assistant to support ongoing projects. The role centers on user support, hardware and software troubleshooting, and maintaining IT equipment and data integrity across company systems.

The candidate will manage user requests per standards, document movements and incidents, and be prepared to perform ad-hoc tasks as required by supervision. Proficiency in installation, configuration, and network issues is valued.

Formación

• Systems Engineering student or technologist with at least 1 year of experience in hardware and software support and maintenance.
• Minimum 1 year experience in hardware and software support and maintenance.
• Knowledge in installation, configuration, maintenance, upgrades and troubleshooting, Access database management and network troubleshooting

Responsabilidades

• Perform user support, resource and inventory management and backup copies of the information generated by the Company and its projects, within the framework of the methods and procedures established by the organization, to maintain the optimal operation of equipment and technology services and preserve the Company's information.
• Manage the support requirements of users, according to standards required by the Technology area and the Company, and in an efficient, friendly and timely manner, in order to respond to the needs of users and maintain its operation.
• To make a complete, timely and reliable record of each movement or novelty of users, equipment, information systems and documents of the area.
• In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.

Conocimientos

Hardware support

Software support

Network troubleshooting

Access database management

Educación

Systems Engineering student / technician / technologist

Herramientas

Access

Descripción del empleo

Join us. Unleash your energy within.

If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.

About you:

Join us. Unleash your energy within.

If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.

We love people who know their own potential and are not afraid to use it. We know that together, we’re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.

We are committed to our diverse and inclusive community – a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.

As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.

We’re a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.

Our purpose and beliefs:

As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.

It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:

We PLAY BIG

We thrive on EMOTIONAL AGILITY

We are FANATICAL ABOUT PERFORMANCE

We are built on INFINITE THINKING

Read more about the Purpose, Beliefs and Guiding Principles that drive us:

Our vision for Diversity, Inclusion and Belonging:

We recognise that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging.

Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability.

About the job:

Kent is looking for an IT Support Assistant, to support ongoing projects.

Skills and Responsibilities:

Responsibilities:

• Perform user support, resource and inventory management and backup copies of the information generated by the Company and its projects, within the framework of the methods and procedures established by the organization, to maintain the optimal operation of equipment and technology services and preserve the Company's information.
• Manage the support requirements of users, according to standards required by the Technology area and the Company, and in an efficient, friendly and timely manner, in order to respond to the needs of users and maintain its operation.
• To make a complete, timely and reliable record of each movement or novelty of users, equipment, information systems and documents of the area.
• In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.

Your knowledge/skills, education, and experience:

Knowledge/ Qualification/ Training/ Certification:

• Systems Engineering student, systems technician or technologist with at least 1 year of experience in hardware and software support and maintenance.
• Minimum 1 year experience in hardware and software support and maintenance.
• Knowledge in installation, configuration, maintenance, upgrades and troubleshooting, Access database management and network troubleshooting

Communication:

• Desirable command of the Spanish – English (desirable) language in both oral and written communication and skills.

Behavior/ Core Competencies:

• Experience in installation, configuration, maintenance, upgrades and troubleshooting, Access database management and network troubleshooting

HSSEQ:

The Employee shall observe the Health, Safety, Sustainability, Environment and Quality rules of the Company; it’s clients and the governing authorities of the host country.

Details about the role:

Location: Colombia

Relocation required: No

Travel required: When required

Contract type: Contractual Fixed-Term

Experience level: Minimum 1 year of experience in hardware and software support and maintenance.