IT Operations Intern

United States Digital Space LLC; Bogotá; Híbrido; COP 20.919.000 - 27.892.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC is seeking an IT Operations Intern in Bogotá, Colombia. You will join a fast-paced IT Operations team, providing end-user support, device provisioning, and system maintenance while gaining real-world experience in IT service delivery.

The role requires pursuing or recently completed degrees in CS/IT, familiarity with macOS/Windows, Jira, and Google Workspace. Remote/hybrid work options are available to accommodate students and new graduates.

Formación

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Preference for IT Operations, Systems Administration, or Infrastructure Management.
• Technical degree candidate seeking real-world IT Operations experience.

Responsabilidades

• Respond to and resolve IT service desk tickets in Jira related to hardware, software, or user access issues.
• Diagnose and resolve end-user device issues on macOS and Windows systems.
• Assist with device deployment, imaging, and distribution for new and existing employees.
• Onboarding and offboarding support including provisioning accounts and access removal.
• Maintain accurate records of IT assets, tagging, documentation, and audits.
• Contribute to internal documentation for troubleshooting steps, FAQs, and workflows.
• Support IT Operations projects related to system improvements, automation, or infrastructure upgrades.
• Participate in miscellaneous tasks supporting the IT Operations team.

Conocimientos

Problem solving

Communication

Organizational skills

Team collaboration

Educación

Bachelor's degree in Computer Science / Information Technology

Herramientas

Jira

Google Workspace

MDM platforms

Automation tools

Cloud basics

Descripción del empleo

IT Operations Intern

Location: Bogotá, Colombia

Role Type:

Internship (Full-time)

About the company:

With a mission to financially empower the next generation, the company is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at the company and help create the future of shopping!

About the Role

We are seeking a talented and motivated IT Operations Intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

The IT Operations Intern will assist the company’s IT Operations team with daily support tasks, troubleshooting, and project-based initiatives. This role is designed for a candidate pursuing a technical degree who wants to gain real-world experience in IT service delivery and operational support. The intern will work closely with the IT Operations team to ensure timely resolution of end-user issues, maintain accurate inventory, and contribute to IT process improvement.

Key Responsibilities

• IT Service Desk Support: Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues.
• Break/Fix Work: Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems.
• Device Deployment: Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees.
• Onboarding/Offboarding Support: Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures.
• Inventory Tracking: Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits.
• Documentation: Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows.
• Project Assistance: Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades.
• Other Duties as Assigned: Participate in miscellaneous tasks and projects that support the IT Operations team’s mission.

What We Look For:Education:

Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field, preferably with an emphasis on IT Operations, Systems Administration, or Infrastructure Management.

Location:

Based in Bogotá, Colombia; able to work both remotely and onsite when required.

• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Technical Skills

• Familiarity with macOS and Windows operating systems.
• Basic understanding of networking, device configuration, and troubleshooting.
• Exposure to cloud-based tools such as Google Workspace.
• Interest in learning IT ticketing systems, MDM platforms, and automation tools.

Soft Skills

• Strong problem-solving and organizational abilities.
• Excellent communication and interpersonal skills.
• Dependable, proactive, and eager to learn in a fast-paced environment.

Preferred Knowledge and Skills

• Prior experience providing IT support (academic, internship, or volunteer).
• Basic knowledge of IT security concepts and best practices.
• Familiarity with Jira or similar ticketing systems.
• Interest in pursuing certifications such as CompTIA A+, Google IT Support, or JAMF 100.

About You

• You’re pursuing a career in IT Operations and want hands‑on experience supporting real users and systems.
• You’re a clear communicator who enjoys helping others and learning from challenges.
• You take initiative and demonstrate ownership over your work.
• You’re adaptable, detail‑oriented, and have a positive, team‑first attitude.
• You’re trustworthy and handle sensitive information and access with care and integrity.

What Makes Working at the company Awesome:

At the company, you’ll be part of a dynamic team, work on real-world fintech solutions, and get mentorship from experienced engineers. We offer flexible working conditions, making it an ideal internship for motivated students or graduates who want to kickstart their tech careers.

Compensation

The salary for the IT Operations Intern is 700 USD monthly gross.

#Li-remote #Full-time