IT Helpdesk & Onboarding Administrator

Veho; Bogotá ciudad; On-site; COP 42,000,000 - 68,000,000; Full time

Benefits offered by this job

Equity package

Health insurance

401(k)

Unlimited PTO

Job summary

Veho, Bogotá-based, is hiring an IT Administrator to oversee remote employee infrastructure, systems and licenses. You’ll handle onboarding, asset management, and day-to-day helpdesk tasks while collaborating with Security to keep a secure environment.

The role requires 3+ years of IT experience, familiarity with Okta, Kandji/Intune, Google Suite, and basic networking. You’ll support hardware, scanners, and mobile devices in a growing warehouse IT setting.

Qualifications

• 3+ years of IT experience.
• Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc
• Familiarity with basic networking with the purpose of being able to support our growing warehouse IT infrastructure
• Experience with Asset Management and purchasing
• Some security experience and exposure
• Experience with mobile asset management (ie scanners, android devices, etc)

Responsibilities

• Oversee 100% of the service requests, incidents and problems.
• Manages and coordinates urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.
• Responsible for onboarding and offboarding for all employees and contractors
• Work in partnership with the Security team to create a secure digital environment
• Monitor performance and maintain systems managed by IT
• Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system
• Participate in an on call monitoring rotation
• Maintain and streamline identity access management
• Create and Maintain documentation and IT policies

Skills

IT experience

Okta

Kandji/Intune

Google Workspace

Networking basics

Asset management

Security basics

Mobile device management

Education

Bachelor’s degree in Information Technology or related

Tools

Unifi

Job description

Veho, Bogotá-based, is hiring an IT Administrator to oversee remote employee infrastructure, systems and licenses. You’ll handle onboarding, asset management, and day-to-day helpdesk tasks while collaborating with Security to keep a secure environment.

The role requires 3+ years of IT experience, familiarity with Okta, Kandji/Intune, Google Suite, and basic networking. You’ll support hardware, scanners, and mobile devices in a growing warehouse IT setting.