IT Helpdesk Analyst — AI-Driven Support & Security

Powerdigitalmarketing; Colombia; Presencial; COP 111.982.000 - 159.974.000; Jornada completa

Descripción de la vacante

Power Digital, an AI-native growth firm, is seeking an IT Helpdesk Analyst based in Buenos Aires. You will manage the ticketing system, provide support for Okta, Google Workspace, Slack, Asana, and LastPass, and help maintain IT infrastructure.

The role involves collaborating with cybersecurity efforts and ensuring security-compliant operations across teams. Requirements include a Bachelor’s degree in IT or CS, 2+ years in IT support, strong communication skills, and English at least at B2

Formación

• 2+ years of experience in IT support or a related role.
• Proficient with Google Workspace, Slack, Asana, and LastPass.
• Okta experience is a plus.
• Strong ability to communicate technical concepts to a varied audience.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal and customer service skills.
• B2 English level or higher.

Responsabilidades

• Keep track of all requests in our ticketing system to streamline IT support processes and KPI tracking.
• Offer support for systems including Okta, Google Workspace, Slack, Asana, and LastPass.
• Regularly perform maintenance and updates for IT systems and software.
• Handle assets management for users in Argentina, including laptops configuration and shipping.
• Document IT procedures and resolutions for future reference.
• Contribute to enhancing our internal AI Chatbot with common IT queries.

Conocimientos

IT support

Google Workspace

Slack

Asana

LastPass

Okta

English (B2)

Educación

Bachelor's degree in Information Technology or Computer Science

Descripción del empleo

Power Digital, an AI-native growth firm, is seeking an IT Helpdesk Analyst based in Buenos Aires. You will manage the ticketing system, provide support for Okta, Google Workspace, Slack, Asana, and LastPass, and help maintain IT infrastructure.

The role involves collaborating with cybersecurity efforts and ensuring security-compliant operations across teams. Requirements include a Bachelor’s degree in IT or CS, 2+ years in IT support, strong communication skills, and English at least at B2