AI-Driven IT Helpdesk Analyst

Remote Jobs; Colombia; A distancia; COP 172.026.000 - 224.957.000; Jornada completa

Descripción de la vacante

Power Digital is seeking an IT Helpdesk Analyst based in Buenos Aires’ Metropolitan area to manage the ticketing system and provide multi-system support. You will collaborate with the Cybersecurity committee on compliance efforts and perform regular maintenance and security audits to uphold high standards.

The role blends technical challenges with collaboration and process improvement. The ideal candidate has a Bachelor's degree in IT/CS, 2+ years of IT support, strong English, and experience

Formación

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 2+ years of IT support or related experience.
• Proficient with Google Workspace, Slack, Asana, and LastPass; Okta experience is a plus.
• Strong understanding of IT principles and ability to communicate technical concepts to varied audiences.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal and customer service skills.
• B2 English level or higher.

Responsabilidades

• Keep track of all requests in the ticketing system and support KPI tracking.
• Provide support for systems including Okta, Google Workspace, Slack, Asana, and LastPass.
• Perform maintenance and updates for IT systems and software.
• Manage assets for users in Argentina, including laptop configuration and shipping.
• Document IT procedures and common issues and resolutions.
• Contribute to AI chatbot improvements for common IT queries.
• Use AI to enhance and optimize business processes.
• Utilize Nova ecosystem in relation to IT department.

Conocimientos

Google Workspace

Slack

Asana

LastPass

English Proficiency

Educación

Bachelor's degree in IT/CS

Descripción del empleo

Power Digital is seeking an IT Helpdesk Analyst based in Buenos Aires’ Metropolitan area to manage the ticketing system and provide multi-system support. You will collaborate with the Cybersecurity committee on compliance efforts and perform regular maintenance and security audits to uphold high standards.

The role blends technical challenges with collaboration and process improvement. The ideal candidate has a Bachelor's degree in IT/CS, 2+ years of IT support, strong English, and experience