Senior AI Solutions Engineer (Python & AWS Bedrock)

Oowlish; Bogotá; A distancia; COP 195.351.000 - 293.026.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home office

Competitive compensation

Career growth plans

International projects

Oowlish English Program (Technical and

Conversations)

Games and competitions

Descripción de la vacante

Oowlish is seeking an experienced AI Solutions Engineer to build an AI-powered IT Help Desk Automation platform using AWS Bedrock and modern serverless technologies. The role focuses on designing intelligent automation workflows that leverage AI agents to streamline IT operations across enterprise systems.

The ideal candidate combines strong Python development with hands-on AWS Bedrock experience and REST API integrations, contributing to scalable, secure cloud-native solutions in a fully

Formación

• Five+ years of software engineering experience.
• Strong Python development experience.
• Hands-on experience with AWS cloud services.
• Experience building cloud-native applications.
• Experience integrating enterprise systems using REST APIs.
• Strong problem-solving skills.
• Experience working in Agile environments.
• Strong English communication skills.

Responsabilidades

• Design and develop AI-powered automation solutions using AWS Bedrock.
• Build and orchestrate AI agents for IT help desk workflows.
• Develop integrations with enterprise platforms via REST APIs.
• Implement automation for ticket triage, routing, and access request workflows.
• Build serverless applications using AWS Lambda and Step Functions.
• Integrate AI workflows with enterprise platforms (e.g., Okta, Azure AD, KACE).
• Design secure, scalable, cloud-native architectures.

Conocimientos

Python development

AWS cloud

REST APIs

Agile experience

English communication

Problem solving

Herramientas

AWS Bedrock

AWS Lambda

AWS Step Functions

KACE

Okta

Azure AD

Descripción del empleo

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact. We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

About The Role

We are looking for an experienced AI Solutions Engineer to help build an AI-powered IT Help Desk Automation platform using AWS Bedrock and modern serverless technologies. This role focuses on designing intelligent automation workflows that leverage AI agents to streamline IT operations, including ticket triage, request routing, and identity/access management automation across enterprise systems. The ideal candidate combines strong Python development skills with hands-on experience building AI-powered applications using AWS Bedrock and modern AWS serverless services.

Key Responsibilities

• Design and develop AI-powered automation solutions using AWS Bedrock
• Build and orchestrate AI agents capable of handling IT help desk workflows
• Develop integrations with enterprise platforms using REST APIs
• Implement automation for ticket triage, routing, and access request workflows
• Build serverless applications using AWS Lambda and Step Functions
• Integrate AI workflows with KACE, Okta, Azure AD, and similar enterprise platforms
• Design secure, scalable, and maintainable cloud-native solutions
• Collaborate with engineering teams to continuously improve AI agent performance
• Participate in architecture discussions and technical decision-making

Requirements

• 5+ years of software engineering experience
• Strong Python development experience
• Hands-on experience with AWS cloud services
• Experience building cloud-native applications
• Experience integrating enterprise systems using REST APIs
• Strong problem-solving skills
• Experience working in Agile environments
• Strong English communication skills

Must Have

• Strong Python development experience
• Hands-on experience with AWS Bedrock
• Experience building AI Agents
• Experience with:
  • Bedrock Agents
  • Action Groups
  • Guardrails
• Experience developing serverless applications using:
  • AWS Lambda
  • AWS Step Functions
• Experience integrating enterprise systems through REST APIs
• Experience with identity and access management integrations
• Experience designing scalable cloud-native architectures
• Strong understanding of Generative AI application development

Nice to Have

• Experience integrating with:
  • Okta
  • Azure Active Directory (Azure AD)
  • KACE
• Experience with enterprise ITSM platforms
• Experience with authentication and identity management
• Experience with Amazon API Gateway
• Experience with EventBridge or SQS
• Experience with Infrastructure as Code
• Experience with prompt engineering
• Experience optimizing AI agent workflows

Benefits & Perks

• Home office;
• Competitive compensation based on experience;
• Career plans to allow for extensive growth in the company;
• International Projects;
• Oowlish English Program (Technical and Conversational);
• Games and Competitions;

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.