IT Configuration Manager

Auxis; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Auxis is seeking a Configuration Manager to define, maintain, and protect the CMS and CMDB, ensuring accurate IT infrastructure data and service relationships are available to stakeholders when needed.

You will design CMDB architecture, govern CI classes, map dependencies across hardware, software, network, and cloud, coordinate with Change and IT teams, and drive data quality through KPIs and regular audits.

Formación

• 3–5 years in IT Operations, Asset Management, or related field.
• 2+ years hands-on SACM/ITIL Service Configuration Management.
• Proven CMDB experience in enterprise environments.
• Experience with infrastructure, cloud, networking, and application teams.

Responsabilidades

• Define CMDB scope, architecture, and schema.
• Map CIs to critical business services for impact analysis.
• Configure and maintain discovery schedules; integrate data sources.
• Establish audits to ensure CMDB accuracy and compliance.
• Work with Change Management to update CMDB and flag undocumented changes.
• Produce CMDB health KPIs and performance scorecards for owners.

Conocimientos

ITIL SACM

Data quality

Analytical thinking

Communication

Educación

High School Diploma

Information Systems/IT/PM studies

Herramientas

ServiceNow CMDB

Jira Assets

Discovery tools

Descripción del empleo

Job Summary

The Configuration Manager is responsible for defining, maintaining, and protecting the integrity of the Configuration Management System (CMS) and Configuration Management Database (CMDB). This function ensures that accurate and reliable information about the IT infrastructure and service relationships is available when and where it is needed.

The Configuration Manager is responsible for defining, maintaining, and protecting the integrity of the Configuration Management System (CMS) and Configuration Management Database (CMDB). This function ensures that accurate and reliable information about the IT infrastructure and service relationships is available when and where it is needed.

Responsibilities

• CMDB Design & Governance: Define the scope, architecture, and schema of the CMDB, including CI classes, attributes, and relationship mappings.
• Service Mapping: Map technical infrastructure CIs to critical business services, enabling impact assessment for Incident and Change Management.
• Discovery Management: Configure and maintain automated discovery schedules, troubleshoot discovery errors, and integrate cloud/on-premise asset data sources.
• Compliance Audits: Establish and execute regular audit schedules to compare the physical IT environment against the CMDB, resolving discrepancies and gaps.
• Process Integration: Work closely with the Change Manager to ensure that change requests update the CMDB accurately and that undocumented changes are flagged as unauthorized.
• Data Quality Reporting: Establish KPIs for CMDB health (completeness, correctness, compliance) and produce performance scorecards for technology owners.
• Staying up to date on relevant technologies and business processes.

Skills and Experience

• 3–5 years of experience in IT Operations, Asset Management, Systems Administration, or a related field.
• 2+ years of hands‑on experience in ITIL Service Configuration Management or Service Asset and Configuration Management (SACM).
• Proven experience building, managing, or improving a CMDB in an enterprise environment.
• Experience working with infrastructure, cloud, networking, and application teams to maintain accurate configuration data.

Education

• High School Diploma required.
• University studies in Information Systems, IT, Project Management, or a related field are a plus.

Technical Competencies

• Strong knowledge of ITIL Service Configuration Management and SACM practices.
• Hands‑on experience with CMDB and ITSM platforms such as ServiceNow CMDB or Jira Assets.
• Experience with Discovery and infrastructure mapping tools.
• Understanding of data structures, relational databases, and configuration item relationships.
• Ability to map dependencies across hardware, software, network, cloud, and business services.

Personal Competencies

• Strong analytical mindset with a focus on data quality, accuracy, and consistency.
• Systems-oriented thinker who can understand how different technology components connect to support business services.
• Strong communication and influencing skills, with the ability to work across engineering, infrastructure, and operations teams.
• Comfortable establishing governance standards, data ownership, and quality controls.
• Able to identify gaps, investigate inconsistencies, and drive improvements in configuration data.
• Organized and proactive, with the ability to manage priorities and work independently.
• Adaptable and comfortable learning new technologies, tools, and processes.

Language Skills

• English: B2+ or higher, with strong verbal and written communication skills.
• Spanish: Fluent, both written and spoken.