CMDB Data Steward & ITSM Analyst

Auxis; Bogotá; Presencial; COP 53.568.000 - 80.352.000; Jornada completa

Descripción de la vacante

Auxis is seeking an ITSM CMDB Analyst in Bogotá to manage and safeguard Configuration Item data. You will work closely with Service Desk, Incident, and Problem Management teams to ensure CMDB accuracy and reliability, while maintaining documentation and IT environment baselines.

The role emphasizes hands‑on data administration, audits, and reconciliation, with a focus on improving incident resolution and operational reporting.

Formación

• Minimum 1–3 years in IT Support, Service Desk, IT Asset Management, or Configuration Management.
• Experience maintaining configuration records, documentation, or IT reports.
• Exposure to CMDB/ITIL is highly desirable.

Responsabilidades

• Maintain CMDB items, attributes, relationships, and status across their lifecycle.
• Control access to and distribution of technical documents from CMDB repositories.
• Create and configure storage areas and repositories for CI specifications and information.
• Make structured CMDB database changes under Configuration Manager guidance.
• Conduct regular CMDB audits and reconcile data with IT environments.
• Record configuration baselines for projects, releases, or network infrastructure.

Conocimientos

IT Support

Service Desk

IT Asset Management

Configuration Management

ITIL processes

Educación

High School Diploma

University studies in Information Systems/IT

Herramientas

ServiceNow

Jira Assets

HPSM

Descripción del empleo

Auxis is seeking an ITSM CMDB Analyst in Bogotá to manage and safeguard Configuration Item data. You will work closely with Service Desk, Incident, and Problem Management teams to ensure CMDB accuracy and reliability, while maintaining documentation and IT environment baselines.

The role emphasizes hands‑on data administration, audits, and reconciliation, with a focus on improving incident resolution and operational reporting.