IT Change Manager

Auxis; Bogotá; Presencial; COP 9.000.000 - 13.000.000; Jornada completa

Descripción de la vacante

Auxis is seeking a Change Manager to oversee the lifecycle of IT changes, balancing risk with the velocity of business initiatives to minimize disruption to services.

You will chair the Change Advisory Board, perform risk assessments, ensure policy compliance, and coach IT teams on change governance and documentation. This role requires strong communication across developers, operations, and business stakeholders.

Formación

• 3–5 years of experience in IT Operations, Systems Administration, Change Management, or Project Management.
• 2+ years of hands-on experience managing ITIL Change Enablement and Release Management.
• Experience coordinating cross-functional teams and managing release calendars.
• Experience in cloud, DevOps, or 24x7 IT environments is a plus.

Responsabilidades

• Change Lifecycle Governance: Manage end-to-end Change Enablement, review RFCs.
• Chair CAB/ECAB meetings to evaluate high-risk changes.
• Risk & Conflict Analysis: check schedule conflicts and dependencies.
• Compliance Auditing: perform PIRs to improve future change success.
• Process Education: train IT teams on Change policies and procedures.
• Metric Tracking: define KPIs like change success rate and emergency changes.
• Stay up to date on relevant technologies and business processes.

Conocimientos

ITIL Change Enablement

Release Management

Change Management

ServiceNow

Jira Service Management

HPSM

CI/CD

DevOps

Cloud deployments

Educación

High School Diploma

Information Systems

IT/Project Management studies

Herramientas

ITSM platforms

Descripción del empleo

Job Summary

The Change Manager is responsible for controlling the lifecycle of all changes within the IT environment. The primary objective is to enable beneficial changes to be made with minimum disruption to IT services, ensuring organizational risk is balanced against the velocity of business initiatives.

Job Summary

The Change Manager is responsible for controlling the lifecycle of all changes within the IT environment. The primary objective is to enable beneficial changes to be made with minimum disruption to IT services, ensuring organizational risk is balanced against the velocity of business initiatives.

The Change Manager will oversee the governance, evaluation, authorization, and scheduling of all IT infrastructure and application changes. This role is responsible for chairing the Change Advisory Board (CAB), conducting comprehensive risk assessments, and ensuring that change management processes are strictly followed across all technology towers to protect the stability of production environments.

Responsibilities

• Change Lifecycle Governance: Manage the end-to-end Change Enablement process, reviewing and authorizing Standard, Normal, and Emergency Requests for Change (RFCs).
• Chair the CAB: Organize and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings to evaluate complex, high-risk changes.
• Risk & Conflict Analysis: Review proposed changes for schedule conflicts, dependencies, resource constraints, and potential business impacts using the Forward Schedule of Change (FSC).
• Compliance Auditing: Perform post-implementation reviews (PIRs) on failed or rolled-back changes to identify root causes and improve future change success rates.
• Process Education: Provide ongoing training and guidance to IT teams on Change policies, ensuring they understand emergency change procedures and documentation requirements.
• Metric Tracking: Define and track key performance indicators (KPIs) such as change success rate, unauthorized changes, and emergency change ratios to drive continuous improvement.
• Staying up to date on relevant technologies and business processes.

Experience

Skills and Experience

• 3–5 years of experience in IT Operations, Systems Administration, Change Management, or Project Management.
• 2+ years of hands-on experience managing ITIL Change Enablement and Release Management.
• Experience coordinating cross-functional teams, facilitating change reviews, and managing release and change calendars.
• Experience in cloud, DevOps, or 24x7 IT environments is a plus.

Education

• High School Diploma required.
• University studies in Information Systems, IT, Project Management, or a related field are a plus.

Technical Competencies

• Strong knowledge of ITIL Change Enablement and Release Management practices.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or HPSM.
• Understanding of CI/CD, DevOps, cloud deployments, and their operational risks.
• ITIL certification is preferred.

Personal Competencies

• Strong governance mindset, with the ability to balance business needs, operational stability, and risk.
• Confident facilitator who can lead change review meetings and align teams around priorities and timelines.
• Strong judgment and negotiation skills, with the ability to challenge, reschedule, or stop changes when risks are not properly addressed.
• Effective communicator who can build strong relationships with developers, infrastructure teams, and business stakeholders.
• Organized, proactive, and accountable, with the ability to manage multiple changes and competing priorities.
• Analytical and detail-oriented, with a focus on continuous improvement and process compliance.
• Adaptable and comfortable learning new technologies, processes, and business requirements.

Language Skills

• English: B2+ or higher, with strong verbal and written communication skills.
• Spanish: Fluent, both written and spoken.