Inside Sales Coordinator - Bogota

Ravago Manufacturing Americas; Bogotá; Presencial; COP 75.044.088 - 112.566.132; Jornada completa

Descripción de la vacante

A leading manufacturing company in Bogotá is seeking an Inside Sales Coordinator to support the sales team and provide excellent customer service. The ideal candidate is bilingual in Spanish and English, possesses strong organizational and communication skills, and has experience in sales coordination. This full-time position offers the opportunity to manage customer inquiries and processes, contributing to the company's success in the plastics manufacturing industry.

Formación

• 2+ years of experience in inside sales or customer service.
• Proficiency in MS Office and CRM/ERP systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Process customer orders accurately and efficiently.
• Serve as a primary point of contact for customer inquiries.
• Maintain accurate records of customer interactions and sales reports.

Conocimientos

Bilingual in Spanish and English

Strong communication skills

Excellent organizational skills

Customer-focused approach

Educación

Bachelor’s degree in International Business or related field

Herramientas

MS Office

CRM/ERP software (e.g., SAP, Salesforce)

Descripción del empleo

Inside Sales Coordinator - Bogota at Ravago Manufacturing Americas

Bogota, D.C., Capital District, Colombia

Job Summary

We are looking for a proactive and detail-oriented Inside Sales Coordinator to support our sales team and provide exceptional customer service. The candidate must be fluent in English both verbal and written. This role involves processing orders, managing customer inquiries, coordinating with internal teams, and ensuring a smooth sales process from order placement to delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-centric mindset.

Key Responsibilities

Inside Sales & Order Management

• Process customer orders accurately and efficiently in the system.
• Coordinate with logistics, warehouse, and supply chain teams to ensure timely order fulfillment.
• Track and update order status, providing customers and sales teams with timely updates.
• Assist in preparing quotes, sales proposals, and contracts.
• Maintain and update customer accounts, price lists, and sales records in CRM or ERP systems.

Customer Service & Relationship Management

• Serve as a primary point of contact for customer inquiries regarding products, pricing, order status, and delivery schedules.
• Address and resolve customer complaints or elevate issues as needed to ensure high customer satisfaction.
• Assist customers with product information, availability, and alternative solutions when necessary.
• Build and maintain strong relationships with customers to support long-term business growth.

Administrative & Process Improvement

• Maintain accurate records of customer interactions, transactions, and sales reports.
• Identify opportunities to streamline processes for improved efficiency.
• Ensure compliance with company policies and procedures in all sales transactions.
• Assist in organizing and coordinating sales meetings, training sessions, and events.

Requirements

• Bachelor’s degree in International Business, Business Administration, or a related field (preferred).
• 2+ years of experience in inside sales, sales coordination, or customer service.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP software (e.g., SAP, Salesforce, NetSuite).
• Bilingual in Spanish and English.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Team player with a proactive and problem-solving mindset.

Preferred Qualifications

• Experience in manufacturing, distribution, plastics, or related industry.
• Familiarity with order processing, invoicing, and logistics coordination.
• Ability to work independently while supporting a dynamic sales team.

Notice To Applicants

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

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Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Plastics Manufacturing