Inbound Sales Representative

Formulated Automation; Sur; Remote; COP 113,574,000 - 178,473,000; Full time

Job summary

Formulated Automation is seeking an Inbound Sales Representative for a Denver-based housecleaning client. You will convert inbound leads into customers and guide prospects through the sales process with a natural, customer-focused approach.

Ideal candidates communicate clearly in English, follow a structured sales framework, and excel at timely follow-ups. This role offers commission opportunities in a remote, performance-driven environment.

Qualifications

• Native English with excellent spoken and written communication.
• Experience in inbound sales or related customer-facing roles.
• Ability to build rapport quickly and follow a sales framework.
• Strong follow-up discipline and sense of urgency in replies.
• Comfortable in a performance-driven environment with commissions.

Responsibilities

• Respond quickly to inbound leads from PPC campaigns and other channels.
• Follow up with prospects who have quotes but not booked.
• Reactivate past customers through outbound follow-up.
• Use the company’s sales framework while keeping conversations natural.
• Help customers visualize value and maintain accurate notes in systems.
• Collaborate with team to improve the sales process and conversions.

Skills

Native English

Inbound sales

Strong communication

Follow-up skills

Job description

Hi there! We are South, and our client is looking for an Inbound Sales Representative!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

We are looking for an Inbound Sales Representative to join a growing Denver-based housecleaning business. This person will be responsible for converting inbound leads into recurring customers, following up with prospects, and reactivating past customers. The ideal candidate is a strong communicator who can respond quickly to new leads, build rapport naturally, and guide potential customers through the sales process without sounding overly scripted or pushy.

Key Responsibilities

• Respond quickly to inbound leads from PPC campaigns, Angie's List, and other lead-generation channels, following a strong "speed to lead" process.
• Follow up consistently with prospects who have received quotes but have not yet booked.
• Reactivate past customers through outbound follow-up and existing customer databases.
• Use the company's established sales framework while keeping conversations natural, conversational, and personalized.
• Focus on understanding the customer's needs and helping them visualize the value and experience of having a clean home rather than using a hard-sell approach.
• Maintain accurate notes and follow-up activity in the company's systems and make sure no qualified lead is left without a timely response.
• Work closely with the team to continuously improve the sales process and identify opportunities to increase conversion and customer retention.

What We're Looking For

• Native or C1-level English proficiency with excellent spoken and written communication skills.
• Previous experience in inbound sales, inside sales, appointment setting, customer service, or a similar customer-facing role.
• A natural, conversational communication style and the ability to build rapport quickly.
• Strong follow-up skills and a sense of urgency when responding to new leads.
• Comfortable following a structured sales framework while adapting the conversation to each customer.
• Strong ownership, organization, and attention to detail.
• Previous experience outside of a traditional BPO environment is preferred.
• Comfortable working in a performance-driven environment where strong results are rewarded through commissions.