Inbound Retention Specialist — Build Loyal Customers

Fusion BPO Services Ltd; Medellín; Presencial; COP 16.740.000 - 24.552.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive work environment

Exposure to customer psychology

Clear career pathways

Descripción de la vacante

A customer service company is seeking Customer Service Associates for its Inbound Retention process in Medellín, Colombia. The role focuses on helping existing customers retain their services through active listening and problem-solving. Candidates should have strong negotiation skills and experience in customer service. This position offers opportunities for career growth within a supportive work environment, making it a valuable role for those wishing to advance in the customer experience field.

Formación

• Minimum 6 months of call center experience, preferably in retention or sales.
• Fluency in English and/or Spanish according to campaign requirements.
• Ability to work rotating shifts, including weekends and holidays.

Responsabilidades

• Handle inbound calls from customers considering service cancellation.
• Identify customer concerns and provide tailored solutions.
• Educate customers on the benefits of their fibre-optic internet service.

Conocimientos

Negotiation skills

Active listening

Problem-solving

Customer engagement

Objection-handling

Educación

High school diploma or equivalent

Technical or university studies

Herramientas

CRM platforms (Salesforce, Zendesk)

Descripción del empleo

A customer service company is seeking Customer Service Associates for its Inbound Retention process in Medellín, Colombia. The role focuses on helping existing customers retain their services through active listening and problem-solving. Candidates should have strong negotiation skills and experience in customer service. This position offers opportunities for career growth within a supportive work environment, making it a valuable role for those wishing to advance in the customer experience field.