ICT Project Support

Trigyn Technologies Limited; Quibdó; On-site; COP 21,000,000 - 35,000,000; Full time

Job summary

Trigyn Technologies Limited is seeking an ICT Project Support to be based at the client site in Colombia. The role involves supporting IT projects across regions, collaborating with project managers and stakeholders to ensure timely delivery.

You will provide user support, assist with onboarding, handle hardware/software upgrades, and maintain project logs while ensuring quality standards. Spanish language proficiency is required, and the team collaborates with FTS HQ.

Qualifications

• Experience supporting ICT projects and IT operations.
• Experience coordinating with project managers and stakeholders.
• Spanish language proficiency required.

Responsibilities

• Support IT project implementations and ICT initiatives in regional contexts.
• Assist in addressing resource constraints and keep projects on track.
• Act as liaison between staff and HQ, facilitating communication and information sharing.
• Provide timely ICT support including software/hardware installation and operation.
• Assist with onboarding new users and configuring ICT resources.
• Manage hardware and software upgrades as needed.
• Support setting up conference rooms and video conferences to ensure smooth operations.
• Provide operational data for tactical dashboards.

Job description

Trigyn has a contractual opportunity for an ICT Project Support. This resource will be working at our client site in Colombia.

Job Responsibilities

IT Project Support Duties and Responsibilities:

• Support FTS operations in the proper implementation of ICT Projects within their respective regions, collaborating with project managers and stakeholders.
• Assist in identifying and addressing resource constraints to keep projects on track.
• Serve as Liaison between the staff and FTS HQ, facilitating communication and information sharing when required.
• Keep project manager informed about the progress on the project implementation and lessons learned, if applicable.
• Ensure that the implementation of projects adhere to established quality standards, best practices, and normativity.

ICT Support

• Provision of timely and effective technical assistance and support for users, including software/hardware installation and operational support.
• Serve as the initial point of contact for users seeking technical assistance through the iNeed platform. Resolve and close all tickets and communicate status updates to users.
• Guide users through the problem-solving process, determining the best solutions based on the details provided.
• Escalate unresolved issues to the appropriate support personnel and pass on user feedback or suggestions to the supervisor.
• Assist with onboarding new users and delivery/configuration of ICT resources assigned.
• Manage hardware and software upgrades in a timely manner as required.
• Support setting up conference rooms and video conferences to ensure smooth operations.
• Assist in supporting the VHF/PTT systems.
• Provide accurate information on ICT products or services and maintain logs of events, problems, and resolutions.
• Continue effectively performing any additional duties and responsibilities assigned by the supervisor, ensuring flexibility and adaptability as needed.
• Provide operational data for FTS Tactical dashboards.
• Perform other duties as assigned by the supervisor.

Spanish Required.

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 28 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2022 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in the United States, Canada, Switzerland and India.