Hybrid Medellín: AI-Driven Workforce Data Analyst

Holafly; Medellín; Hybrid; COP 24,000,000 - 42,000,000; Full time

Job summary

Holafly is seeking a Junior Workforce Data Analyst in Medellín, Colombia, with a strong analytical mindset to turn data into actionable insights. You will support the Conversational Commerce team by monitoring staffing, demand, and performance across markets, languages, and channels.

The role emphasizes data accuracy, scalable reporting, and responsible AI usage, working with Sales Growth, Training, and QA to optimize service levels and revenue opportunities.

Qualifications

• Bachelor's degree in Engineering, Data Analytics, BI, or related fields; a master's in Data Analytics is a plus.
• 1–3 years of proven experience as a Data Analyst or Sales/Rev Ops Analyst.
• Analytical mindset that connects operational data with business outcomes.
• Comfortable with KPIs, targets, trends, forecasts, anomalies, and performance analysis.
• Ability to explain complex data in a clear, business-oriented way.

Responsibilities

• Monitor and analyze operational, workforce, and commercial metrics across regions, markets, languages, channels, and teams.
• Build, maintain, and improve recurring reports, dashboards, trackers, and performance views for daily, weekly, and monthly decision-making.
• Support workforce planning: staffing needs, coverage gaps, peak hours, seasonality patterns, workload distribution, and capacity risks.
• Help forecast demand using historical data, business trends, seasonality, campaigns, and traffic behavior.
• Provide insights to improve scheduling, shift allocation, capacity planning, and regional coverage.
• Detect operational and commercial risks such as understaffing, overstaffing, low availability, rising response times, declining conversion, revenue leakage, or queue saturation.
• Partner with managers to turn data into action plans that improve productivity, customer experience, and sales performance.
• Ensure data accuracy, consistency, and reliability across reports, dashboards, trackers, and internal databases.
• Support deep dives into root causes behind changes in performance.
• Create clear executive summaries and business recommendations for leadership.
• Collaborate with Data, BI, Operations, and Sales teams to improve data sources, automate reporting, and reduce manual work.
• Use AI tools responsibly to accelerate analysis and automation.
• Promote data governance: accuracy, documentation, access control, responsible AI usage, and secure handling of sensitive business information.

Skills

Analytical mindset

Data-driven decisions

AI-first mindset

English communication

KPI analysis

Data validation

Attention to detail

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Data Analytics/BI

Master's in Data Analytics (plus)

Tools

Google Sheets

Excel

Looker Studio

Power BI

SQL

BigQuery

Intercom

n8n

Supabase

Apps Script

Job description

Holafly is seeking a Junior Workforce Data Analyst in Medellín, Colombia, with a strong analytical mindset to turn data into actionable insights. You will support the Conversational Commerce team by monitoring staffing, demand, and performance across markets, languages, and channels.

The role emphasizes data accuracy, scalable reporting, and responsible AI usage, working with Sales Growth, Training, and QA to optimize service levels and revenue opportunities.