HR Support

Medtronic plc; Bogotá; Hybrid; COP 48.000.000 - 62.000.000; Vollzeit

Zusammenfassung

Medtronic plc is hiring for an HR Shared Services professional based in Bogotá, Colombia. The role provides centralized HR administration and operational support across HR Operations, Global Rewards, Talent Development, Employee Relations, and Payroll.

It combines two days on-site with three days remote each week to support stakeholders across the Americas. You will resolve complex inquiries, manage cases, ensure service quality, and drive improvements in processes while collaborating with

Qualifikationen

• High School Diploma and 2+ years of HR operations or shared services experience.
• Experience handling complex HR inquiries and case management.
• Advanced English and ability to support stakeholders globally.
• Proficiency with Excel and HR service management systems.

Aufgaben

• Serve as SME for HR operations, payroll, rewards, talent development and employee relations.
• Resolve complex inquiries and ensure timely, accurate service delivery.
• Monitor cases and queues to meet SLAs and prioritize work.
• Review output for quality, accuracy, and compliance with processes.
• Lead onboarding, cross-training, and knowledge sharing within the team.
• Provide coaching and functional guidance to colleagues.
• Identify and implement process improvements for efficiency and experience.
• Partner with HR and stakeholders on governance, escalations, and reporting.

Kenntnisse

HR operations

Advanced English

Excel

Stakeholder collaboration

Ausbildung

High School Diploma

Tools

ServiceNow

Microsoft Office Suite

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The HR Shared Services function provides centralized HR administration and operational support across key areas including HR Operations, Global Rewards, Talent Development, Employee Relations, and Payroll. The team supports employees, managers, and HR stakeholders across the Americas by delivering consistent, high-quality HR services and driving operational excellence through process governance, quality controls, and continuous improvement initiatives. This position is based in Bogotá, Colombia and operates under a flexible work model with two days onsite and three days remote each week. The role supports stakeholders primarily in the United States and Latin America and does not require travel.

Primary Responsibilities

• Serve as a subject matter expert for HR operational processes across HR Operations, Payroll, Global Rewards, Talent Development, and Employee Relations
• Resolve complex employee and manager inquiries while ensuring timely and accurate service delivery
• Monitor, assign, and prioritize cases and work queues to support operational performance and service-level targets
• Review team output for quality, accuracy, and compliance with established processes and controls
• Lead onboarding, cross-training, and knowledge-sharing activities for team members
• Provide functional guidance, coaching, and day-to-day support to colleagues without direct supervisory responsibility
• Identify, recommend, and implement process improvements that enhance efficiency, quality, and customer experience
• Partner with HR and business stakeholders to support operational governance, escalations, reporting, and continuous improvement initiatives

Required Qualifications

• High School Diploma and +2 years experience in HR Operations, Shared Services, Employee Services, Payroll, Benefits, or related HR administration functions
• Experience managing complex HR inquiries, case management activities, and service delivery processes
• Advanced English proficiency with the ability to support stakeholders in a global environment
• Experience using Microsoft Excel, Microsoft Office Suite, and HR service management systems
• Experience collaborating with cross-functional stakeholders and working within established service-level expectations

Preferred Qualifications

• Experience supporting multiple HR disciplines including Global Rewards, Payroll, Talent Development, and Employee Relations
• Experience with ServiceNow or similar case management platforms
• Experience facilitating onboarding, training, or knowledge-transfer activities
• Experience driving continuous improvement, process standardization, or operational excellence initiatives
• Experience working within a multinational organization supporting stakeholders across the Americas

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world.

Grow a career reflective of your passion and abilities. Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world.

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.