HR Data Management Advisor

Scotiabank; Bogotá ciudad; On-site; COP 40,000,000 - 72,000,000; Full time

Benefits offered by this job

Employee Referral Program

Job summary

ScotiaGBS in Bogota, Colombia, is seeking an HR Services Operations professional to support data changes and employee lifecycle processes for a global bank. You will ensure data accuracy, respond to inquiries, and uphold compliance with policies and controls.

The role emphasizes customer service excellence, teamwork, and the ability to manage multiple priorities while navigating complex HR systems and data management tasks.

Qualifications

• Post-secondary degree in HR, Business, or pursuing related field.
• Experience resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Strong understanding of bank policies and procedures.
• Excellent teamwork and relationship management skills.
• Detail-oriented with ability to handle deadlines and priorities.
• Experience with transaction processing and data management.
• Conflict/issue resolution experience.
• Proficient MS Excel, Word; Adobe Acrobat is a plus.

Responsibilities

• Process position, job and employee data changes in HR systems.
• Respond to inquiries and resolve escalated issues from stakeholders.
• Ensure data accuracy and integrity of employee records.
• Operate HR systems and support case management and payroll processes.
• Comply with regulations, policies and internal controls.
• Maintain SLA responsiveness for a global client base.

Skills

Customer service

Data management

Interpersonal skills

Teamwork

Attention to detail

Multitasking

Conflict resolution

Relationship management

Education

Post-secondary degree in HR or Business

Tools

Excel

Word

Adobe Acrobat

Job description

Requisition ID: 275644

Employee Referral Program - Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Contributes to the overall success of the HR Services Operations team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Process position, job and employee data changes in HR systems throughout the employee lifecycle events.
• Ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms.
• Respond to inquiries pertaining to position management and employee lifecycle events and answering escalated issues from different stakeholders.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers, Data Management.

Dimensions

• Manages support of HR Systems including: Case Management Systems, Payroll, me@Scotiabank.
• Operates independently day-to-day.
• Significant volume of transactions.
• Services a global community and responds within SLAs timeframe.

Education / Experience / Other Information

• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• Relevant experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat is considered an asset.

Competencies

• Customer Focus
• Result Focus
• Self Awareness and Development
• Curiosity

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.