Help Desk Analyst

ScotiaTech; Colombia; Presencial; COP 113.580.433 - 189.300.723; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great professional growth opportunities

Dynamic and multicultural work environment

Financial and emotional wellness

Competitive salaries

Descripción de la vacante

A leading engineering group in Colombia is seeking a Help Desk professional to manage information technologies and provide technical support for hardware and software incidents. The ideal candidate has over 1 year of Help Desk experience and strong bilingual communication skills in English and Spanish. This role offers competitive salaries and a dynamic work environment focused on professional growth and wellness.

Formación

• More than +1 years of experience with Help Desk.
• Great communication abilities, both in English and Spanish (B2-C1 Level).

Responsabilidades

• Manage information technologies, ensuring their availability and support.
• Provide technical support for hardware and software incidents.
• Resolve recurring problems related to hardware or software incidents.
• Manage communication channels for support.

Conocimientos

Communication in English

Communication in Spanish

Descripción del empleo

Scotiatech is a world-class engineering group! We are seeking to modernize bank technology by delivering a trustworthy, unique and top-quality service. Our main banners are inclusiveness, diversity and different ideas for our customers and employees to reach their top potential.

If you're looking for your next big challenge, then ScotiaGBS is the place to be!

What will you do as a Help Desk?

• Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communications infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
• Provide technical support related to hardware incidents on technological devices such as computers, printers, peripherals, conference rooms, mobile equipment, and other technology devices.
• Provide technical support related to software incidents such as business applications, web applications, client/server systems, application installations, office productivity tools, specialized software, troubleshooting, and any other required software support.
• Resolve recurring problems related to hardware or software incidents.
• Address all technological requests submitted, coordinating with platform owners and/or application teams as needed.
• Support assigned projects and temporary tasks, interacting with multiple interdisciplinary teams to ensure objectives are met.
• Manage all communication channels enabled for support, such as email, phone, incident management software, mobile devices, chats, in‑person support, and any other channels approved for technical assistance.

What do we expect from you?

• More than +1 years of experience with Help Desk.
• To have great communication abilities, both in English and Spanish (B2-C1 Level)

What's in it for you?

• Great professional growth opportunities
• A great diverse, dynamic, and multicultural work environment
• Financial and emotional wellness
• Competitive salaries… and a lot more!

We are growing very rapidly, and there are tons of opportunities to build a career path within Scotiatech. If you're interested in joining us, apply now!