Guest Experience Supervisor

Hyatt Hotels Corporation; Bogotá ciudad; Híbrido; COP 130.516.000 - 198.881.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation seeks a Guest Experience Supervisor to lead the hotel's daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.

You will monitor operational metrics, manage guest-related situations, and coordinate with various departments to ensure smooth and efficient service, with a focus on timely handovers and follow-up.

Responsabilidades

• Lead hotel operations during the primarily daytime shift.
• Execute and oversee guest experience processes and standards.
• Monitor operational metrics and reports.
• Manage guest-related situations and service recovery efforts.
• Coordinate with various hotel departments to ensure smooth and efficient operations.
• Ensure effective shift handovers and proper follow-up on pending items.

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:

• Lead hotel operations during the primarily daytime shift.
• Execute and oversee guest experience processes and standards.
• Monitor operational metrics and reports.
• Manage guest-related situations and service recovery efforts.
• Coordinate with various hotel departments to ensure smooth and efficient operations.
• Ensure effective shift handovers and proper follow-up on pending items.

Qualifications

Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:

• Lead hotel operations during the primarily daytime shift.
• Execute and oversee guest experience processes and standards.
• Monitor operational metrics and reports.
• Manage guest-related situations and service recovery efforts.
• Coordinate with various hotel departments to ensure smooth and efficient operations.
• Ensure effective shift handovers and proper follow-up on pending items.

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