Global Onboarding & Education Lead

mattilda.; Bogotá; Presencial; COP 227.152.267 - 302.869.690; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth opportunities

Competitive compensation and benefits package

Contribution to the improvement of education

Descripción de la vacante

A dynamic education technology firm in Bogotá is seeking an Onboarding & Training Manager to lead its customer onboarding and education strategy. This role is vital for ensuring smooth transitions for new schools, focusing on driving adoption and reducing time-to-value. Responsibilities include designing scalable onboarding frameworks, overseeing coordinators, and collaborating with Product and Operations. Candidates should possess a bachelor’s degree, 4+ years of experience in B2B SaaS or EdTech, and strong analytical skills. The role offers competitive compensation and opportunities for professional growth.

Formación

• 4+ years of experience in customer onboarding, implementation, or training management in B2B SaaS or EdTech.
• Proven ability to lead distributed teams and manage multiple country operations simultaneously.
• Strong process design and analytical skills.

Responsabilidades

• Design and execute Mattilda’s global onboarding and training framework.
• Oversee onboarding and education coordinators ensuring SLA compliance.
• Monitor and optimize activation metrics such as Time-to-Value (TTV).
• Develop customer education programs that blend live sessions and video tutorials.
• Collaborate with Product and Engineering.
• Leverage automation and AI to eliminate manual processes.
• Report performance data through dashboards and monthly reviews.

Conocimientos

Customer onboarding experience

Process design

Team leadership

Analytical skills

Communication skills

Advanced English proficiency

Educación

Bachelor’s degree in Business, Education, Operations, or related field

Herramientas

CRM and onboarding tools (HubSpot, Gainsight, Intercom)

Descripción del empleo

A dynamic education technology firm in Bogotá is seeking an Onboarding & Training Manager to lead its customer onboarding and education strategy. This role is vital for ensuring smooth transitions for new schools, focusing on driving adoption and reducing time-to-value. Responsibilities include designing scalable onboarding frameworks, overseeing coordinators, and collaborating with Product and Operations. Candidates should possess a bachelor’s degree, 4+ years of experience in B2B SaaS or EdTech, and strong analytical skills. The role offers competitive compensation and opportunities for professional growth.