Global Network Operations Specialist

WSP en Colombia; Bogotá ciudad; On-site; COP 90,000,000 - 150,000,000; Full time

Job summary

WSP en Colombia seeks a Network Operations Specialist to ensure efficient operation of internal network services across the AMER Hub, with a focus on Colombia and Mexico. You will join the IT Operations team and report to the IT Infrastructure Operations Manager.

Responsibilities include monitoring, upgrades, fault resolution, and on-call support, ensuring service levels, and coordinating with vendors for network, security, and cloud components.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• 4–6 years of relevant network operations experience.
• Experience in large/global enterprise IT with multiple distributed sites is preferred.
• Familiarity with ITIL-aligned service management.

Responsibilities

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades & performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of IMACDs (moves, adds, changes, disposals).
• Execution of business continuity tests.
• Oversight of service supplier/manufacturer activities.
• Proactive issue identification and resolution to maintain performance.
• Engage in problem management and change approvals.
• Support audit and compliance activities.
• Manage and maintain related platforms.
• Provide on-call support with periodic rotation.

Skills

Network monitoring

Incident management

Operations excellence

Spanish & English

Documentation

Project management

Problem solving

IT security awareness

Education

Bachelor's degree in IT/CS/Engineering

Tools

Cisco networking equipment

Microsoft Azure

Zscaler Internet Access

Cisco AnyConnect

F5 Load Balancing

Job description

WSP en Colombia seeks a Network Operations Specialist to ensure efficient operation of internal network services across the AMER Hub, with a focus on Colombia and Mexico. You will join the IT Operations team and report to the IT Infrastructure Operations Manager.

Responsibilities include monitoring, upgrades, fault resolution, and on-call support, ensuring service levels, and coordinating with vendors for network, security, and cloud components.