Network Operations Specialist

WSP en Colombia; Bogotá ciudad; On-site; COP 90,000,000 - 150,000,000; Full time

Job summary

WSP en Colombia seeks a Network Operations Specialist to ensure efficient operation of internal network services across the AMER Hub, with a focus on Colombia and Mexico. You will join the IT Operations team and report to the IT Infrastructure Operations Manager.

Responsibilities include monitoring, upgrades, fault resolution, and on-call support, ensuring service levels, and coordinating with vendors for network, security, and cloud components.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• 4–6 years of relevant network operations experience.
• Experience in large/global enterprise IT with multiple distributed sites is preferred.
• Familiarity with ITIL-aligned service management.

Responsibilities

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades & performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of IMACDs (moves, adds, changes, disposals).
• Execution of business continuity tests.
• Oversight of service supplier/manufacturer activities.
• Proactive issue identification and resolution to maintain performance.
• Engage in problem management and change approvals.
• Support audit and compliance activities.
• Manage and maintain related platforms.
• Provide on-call support with periodic rotation.

Skills

Network monitoring

Incident management

Operations excellence

Spanish & English

Documentation

Project management

Problem solving

IT security awareness

Education

Bachelor's degree in IT/CS/Engineering

Tools

Cisco networking equipment

Microsoft Azure

Zscaler Internet Access

Cisco AnyConnect

F5 Load Balancing

Job description

POSITION SUMMARY

To ensure the efficient operation of WSPs internal network services in the AMER Hub, we are seeking a talented and experienced Network Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub.

We are currently recruiting for this profile to support our operations in Colombia and Mexico.

MAIN RESPONSIBILITIES

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades & performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execution of business continuity tests.
• Oversight and support of all related service supplier and/or manufacturer activities.
• Proactive identification and resolution of issues before they affect service performance.
• Identifying any improvements that can improve service levels.
• Engaging in the problem management process.
• Technical peer review and approvals for all related changes.
• Support audit and compliance activities.
• Management and maintenance of related platforms.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

ACADEMIC AND EXPERIENCE REQUIREMENTS

The ideal candidate would meet all, or most of the below criteria:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• At least 4-6 years relevant and practical experience in a network operations role.
• Vendor certifications not a requirement, proven practical experience preferred.
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
• Experience of working within ITIL aligned Service Management organisation.
• Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
• Experience in managing networks that encompass the following technologies is advantageous:
• Software-Defined-WAN (preferably Aruba/Silver Peak)
• Cloud Networking (preferably Microsoft Azure)
• Cloud-based Internet Security (preferably Zscaler Internet Access)
• Unified Communications (preferably Microsoft Teams)
• Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)
• Multi-vendor LAN switching (preferably Cisco)
• Multi-vendor wireless LAN (preferably Cisco and Aruba)
• Next Generation Perimeter firewall technologies (preferably Palo Alto)
• Application Delivery Controllers & Load Balancing (preferably F5 Networks)
• Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
• Experience in Network Automation and DevOps practices is highly desirable.

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS

• Excellent written and spoken Spanish and English is required.
• Competency in French considered a plus.
• Ability to work with minimal direction and little supervision.
• Strong organizational and project management skills, with excellent documentation abilities.
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.