Global Network Operations Engineer

WSP en Colombia; Colombia; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

WSP seeks a Network Operations Specialist to manage and maintain all aspects of network operations within the AMER Hub. You will support IT infrastructure services including network, compute, cloud, and workplace systems, ensuring service delivery aligns with defined SLAs.

Ideal candidates bring a bachelor’s in IT/CS/Engineering and 4–6 years of network operations experience in large enterprises, with strong English and Spanish communication and a willingness to work flexible hours.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• 4–6 years relevant and practical experience in a network operations role.
• Experience in large/global enterprise IT environments with multiple sites.
• Experience working in ITIL-aligned Service Management organization.
• Experience managing and troubleshooting multi-vendor networks (WAN, LAN, security, cloud, VPN).
• Experience with SD-WAN, cloud networking, and unified communications is advantageous.

Responsibilities

• Manage day-to-day network operations to meet service levels.
• Perform routine health maintenance and upgrades.
• Identify and resolve faults affecting services and infrastructure.
• Plan IMACDs and business continuity tests.
• Coordinate with service suppliers and vendors.
• Provide on-call support and periodic rotation.
• Contribute to improvements to maintain or raise service levels.
• Participate in problem management and change approvals.

Skills

Network operations

ITIL

DevOps

Problem solving

Documentation

Spanish & English

On-call readiness

Vendor coordination

Cloud Networking

Remote Access VPN

Education

Bachelor's degree in information technology, Computer Science, Engineering, or related field

Tools

Aruba/Silver Peak

Microsoft Azure

Zscaler Internet Access

Microsoft Teams

Zscaler Private Access

Cisco AnyConnect

Cisco

F5 Networks

Palo Alto

Job description

WSP seeks a Network Operations Specialist to manage and maintain all aspects of network operations within the AMER Hub. You will support IT infrastructure services including network, compute, cloud, and workplace systems, ensuring service delivery aligns with defined SLAs.

Ideal candidates bring a bachelor’s in IT/CS/Engineering and 4–6 years of network operations experience in large enterprises, with strong English and Spanish communication and a willingness to work flexible hours.