Global HVACR Solutions Engineer & Customer Advocate

Copeland PEO CO; Colombia; A distancia; COP 80.000.000 - 130.000.000; Jornada completa

Descripción de la vacante

Copeland seeks an Account Management/Sales Engineer to oversee accounts and distributors across LATAM, including Colombia, Ecuador, Peru, and Brazil. You’ll build strong relationships, transition new customers, and serve as the primary Copeland contact for assigned accounts.

The role requires on-site training delivery, coordination with global teams, and maintaining Salesforce data. Travel up to 70% is expected; English/Spanish fluency and Portuguese desirability are required.

Formación

• Bachelor's degree or equivalent professional experience.
• Experience in account management, sales engineering, technical sales, or CRM.
• Experience in software, technology, HVACR, industrial, or refrigeration industries preferred.
• Proficiency in Microsoft Office.
• Strong customer service orientation and commitment to exceeding customer expectations.
• Excellent relationship-building and stakeholder management skills.
• Strong verbal and written communication in English and Spanish.
• Organizational, follow-up, and time management skills.
• Self-motivated, proactive, independent.
• Ability to manage multiple priorities in fast-paced environment.
• Willingness to travel up to 70%.
• Portuguese proficiency highly desirable.

Responsabilidades

• Account & Distributor Management: manage and support Cargo Solutions and Cooper Atkins customers and distributors across LATAM.
• Support the transition of new customers into long-term business relationships.
• Build, maintain, and strengthen relationships with customers and distribution partners.
• Serve as the primary point of contact between Copeland and assigned accounts.
• Customer Support & Training: deliver on-site customer and distributor training programs.
• Support customer education initiatives and product adoption activities.
• Coordinate with technical support to address customer requirements.
• Assist customers with inventory management and planning.
• Cross-Functional Collaboration: coordinate internal activities to support customers and distributors.
• Facilitate communication among LATAM, U.S., and Asia teams.
• Work with Sales, Marketing, Customer Service, Operations, and Technical Support to ensure success.
• Sales Operations & Reporting: maintain customer records, sales reports, forecasts, and Salesforce data.
• Manage product sample inventory and forecasting with manufacturing in the U.S. and Asia.
• Support trade shows, distributor meetings, and customer visits across the region.
• Develop and execute customer communication initiatives to boost visibility.

Conocimientos

Account management

Customer relationship

Sales support

Communication (EN/ES)

MS Office

HVACR industry knowledge

Travel readiness

Portuguese proficiency

Educación

Bachelor's degree in Engineering, Business Admin, Marketing

Herramientas

Microsoft Office Suite

Descripción del empleo

Copeland seeks an Account Management/Sales Engineer to oversee accounts and distributors across LATAM, including Colombia, Ecuador, Peru, and Brazil. You’ll build strong relationships, transition new customers, and serve as the primary Copeland contact for assigned accounts.

The role requires on-site training delivery, coordination with global teams, and maintaining Salesforce data. Travel up to 70% is expected; English/Spanish fluency and Portuguese desirability are required.