Global HR Experience Coach

Scotiabank; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

ScotiaGBS in Bogota, Colombia is seeking an Experience Coach to support Global HR Operations teams. You will guide Consultants, Advisors and Specialists on HR policies, provide escalated support, and deliver training across multiple regions to ensure accurate, efficient employee experiences.

The role emphasizes coaching, knowledge sharing, and process improvement in a fast-paced, global environment, with flexible hours to support cross-regional stakeholders.

Formación

• Post-secondary degree in Business or HR
• Knowledge of global HR policies and compliance
• Experience in a shared service center or call center
• Strong communication and stakeholder engagement
• Ability to coach and train teams

Responsabilidades

• Provide day-to-day guidance to team members on HR systems and processes
• Deliver monthly shadowing sessions to share best practices
• Support change initiatives across Global HR Operations
• Create, deliver and maintain training materials
• Manage high-profile inquiries and escalations when needed

Conocimientos

People leadership

HR systems

Training delivery

Global/cross-cultural

Communication skills

Educación

Post-secondary degree in Business or HR

HR designation asset

Herramientas

HR systems platforms

Descripción del empleo

ScotiaGBS in Bogota, Colombia is seeking an Experience Coach to support Global HR Operations teams. You will guide Consultants, Advisors and Specialists on HR policies, provide escalated support, and deliver training across multiple regions to ensure accurate, efficient employee experiences.

The role emphasizes coaching, knowledge sharing, and process improvement in a fast-paced, global environment, with flexible hours to support cross-regional stakeholders.