GenAI & Agentforce Salesforce Experience Architect (Remote)

NeuraFlash; Bogotá; Hybrid; COP 12,000,000 - 25,000,000; Full time

Job summary

NeuraFlash, Part of Accenture is actively seeking an Experience Architect, AI & Agentforce to lead the design and delivery of Agentforce-powered user experiences for clients. You will collaborate with our AI team to shape GenAI strategies, architecture, and execution that deliver real business value.

You will drive Salesforce-based solution design, guide requirement gathering, and mentor junior teammates while staying current with new Salesforce capabilities and GenAI trends.

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Ability to drive requirement gathering.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Experience with GenAI prompt writing.
• Hands on experience with Agentforce or other Generative AI driven platforms; Einstein Service Intelligence or Next Best Action.

Responsibilities

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Bring an experience design-focused mindset to solutions.
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence.
• Provide input on detailed design specifications, infrastructure, and project plans.
• Translate business requirements into well-architected solutions.
• Coach and mentor junior technical and functional team members.
• Follow and understand new Salesforce product and technical capabilities.

Skills

Customer-facing consulting

CRM experience

Requirement gathering

Salesforce architecture

GenAI prompt writing

AI platforms

Business process design

ROI storytelling

Process mapping

Cross-functional leadership

Lifelong learner

Tools

Agentforce

Einstein Service Intelligence

Next Best Action

Job description

NeuraFlash, Part of Accenture is actively seeking an Experience Architect, AI & Agentforce to lead the design and delivery of Agentforce-powered user experiences for clients. You will collaborate with our AI team to shape GenAI strategies, architecture, and execution that deliver real business value.

You will drive Salesforce-based solution design, guide requirement gathering, and mentor junior teammates while staying current with new Salesforce capabilities and GenAI trends.