Gen AI Product Manager

Aprende Institute; Colombia; Presencial; COP 60.000.000 - 80.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and personalized learning experience

Opportunity to transform interests into income

Descripción de la vacante

A leading online education platform in Colombia is seeking a Gen AI Product Manager to enhance customer acquisition strategies through innovative AI-powered solutions. This role requires a strong background in product management and experience in Contact Centers. The ideal candidate will collaborate closely with tech teams to develop new AI-driven channels and optimize existing ones. If you have a data-driven mindset and a passion for improving conversion rates through technology, this opportunity is for you.

Formación

• 3 years of experience in Product Management roles.
• 3 years of experience working with Contact Centers/Sales teams.
• Direct experience working with AI Agents is a plus.

Responsabilidades

• Developing and maintaining a clear roadmap that aligns with business objectives.
• Prioritizing initiatives using well-defined criteria for impact.
• Collaborating with Tech to design AI-powered solutions.

Conocimientos

Experience in Product Management

Experience with Contact Centers/Sales teams

Ability to create AI products

Analytical capabilities

Attention to detail

Descripción del empleo

The Product Management team is responsible for developing innovative products and services that drive meaningful outcomes and deliver exceptional experiences for both potential and current students. Our goal is to accelerate growth by optimizing acquisition, retention, and monetization strategies . We operate with a data-driven mindset , deeply analyzing challenges and opportunities to make informed decisions.

Beyond student-facing solutions, our team also develops products and technologies to enhance the performance of our Contact Center, ensuring efficiency, scalability, and improved student engagement.

About the role

As a Gen AI Product Manager, your primary mission is to reduce Customer Acquisition Cost (CAC) by increasing the efficiency of our acquisition channels. You will work closely with our Contact Center, leveraging AI-driven tools to boost agent performance, while also developing new, fully AI-operated acquisition channels. Additionally, you will collaborate with our Tech, BI, and Insights teams to harness data, optimize automation, and refine strategies that drive sustainable growth.

Your work will be pivotal in expanding our reach, improving conversion rates, and ensuring scalable, AI-powered acquisition.

Your responsibilities include

• Deeply understanding voice and chat sales operations through research, analysis, and insights gathering.
• Developing and maintaining a clear roadmap that aligns with business objectives and drives measurable impact.
• Identifying and sizing problems/opportunities within the sales funnel and acquisition channels.
• Prioritizing initiatives using well-defined criteria to ensure the highest impact.
• Collaborating with Tech to design and build AI-powered solutions that enhance sales efficiency.
• Researching off-the-shelf AI solutions that we can quickly experiment with.
• Partnering with Insights & BI teams to establish measurement frameworks, enabling data-driven experimentation and impact assessment.
• Ideating and validating solutions once challenges and opportunities are clearly understood.
• Measuring impact through data-driven experimentation and iteration.
• Defining and executing rollouts, including training the sales team and overseeing implementation for seamless adoption.

Some example areas of focus

• AI-Powered chatbots and voicebots
• Real-time and post-call Conversational Intelligence (Speech Analytics)
• Agent Assist Tools

In order to be successful on your role you need to have

• 3 years of experience in Product Management roles.
• 3 years of experience working with Contact Centers / Sales teams.
• Experience creating AI products or products enhanced by AI.
• Excellent analytical capabilities.
• Deep understanding on experimentation.
• Data driven mindset.
• Attention to detail.
• Direct experience working with AI Agents is a plus.

About Aprende

Aprende Institute, the leading online education platform for vocational abilities in Latin America and the United States' Hispanic market, offers a wide array of online training and courses, allowing its growing community of 30,000 students to acquire high-demand skills. These skills empower learners to transform their interests into income by starting a new business or a new career. Aprende integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.