Functional Consultant — Salesforce

Colibri IT; Bogotá; Hybrid; COP 84,000,000 - 126,000,000; Full time

Benefits offered by this job

Permanent contract

Hybrid schedule

Supportive environment

Career path

Training & certifications

Health & living allowances

Job summary

Colibrí IT, a boutique consultancy focused on Salesforce, Field Service, Agentforce and Artificial Intelligence, seeks a Functional Consultant to join our team in Colombia. The Associate Consultant will implement and evolve enterprise solutions on Salesforce, analyzing user stories and validating deliverables.

You will gather requirements, translate them into user stories, configure solutions with declarative tools, and document decisions.

Qualifications

• Graduates in Systems Engineering, Computer Science or related fields with 2 years of professional experience or final-year students with relevant certifications.
• English proficiency at B1 level or above.

Responsibilities

• Configure, build, document and validate digital solutions of basic to intermediate complexity.
• Analyze requirements, translate to user stories and acceptance criteria; document configurations and decisions.
• Work with data modeling, automation with Flow, security and data access, reports, dashboards, migrations, and functional testing/UAT.
• Contribute to AI projects by integrating automation, AI and Field Service features (Agentforce, Topics, Actions, Prompt Builder).
• Identify gaps and prepare briefs for the technical team to carry the build forward.

Skills

Learning mindset

Communication

Teamwork

Analytical ability

Critical thinking

Problem solving

Education

Systems Engineering

Computer Science

Tools

Salesforce

Field Service

Agentforce

Job description

At Colibrí IT we are a boutique consultancy specializing in Salesforce, Field Service, Agentforce and Artificial Intelligence. We work on digital transformation projects for organizations across Colombia, Chile and Panama, and our team holds more than 70 active certifications.

We are looking for a Functional Consultant to join our team. This position carries the duties of an Associate Consultant, contributing to projects that implement and evolve enterprise solutions on Salesforce.

What you will do as an Associate Consultant

You will configure, build, document and validate digital solutions of basic to intermediate complexity. You will analyze user stories and requirements, flag gaps, dependencies and risks early, test your own deliverables, and document the configurations and decisions behind them.

You will also propose improvements that raise the quality, efficiency and maintainability of our solutions, share knowledge and good practice with the team, and keep your technical knowledge and certifications current.

Your role as a Functional Consultant

On the projects where you are assigned as a Functional Consultant, you will help turn business needs into digital solutions. You will take part in gathering and analyzing requirements, translate them into user stories and acceptance criteria, and build the solution using the platform's declarative capabilities.

You will work with data modeling, automation with Flow, security and data access, reports and dashboards, data loading and migration, functional testing and UAT, documentation, and deployments between environments.

And we want to take that functional work a step further: Artificial Intelligence is part of how we design solutions and how we work. You will have the chance to join projects that combine automation, AI and field operations — building experiences with Agentforce, Topics, Actions and Prompt Builder, and Field Service solutions that handle work orders, resources, scheduling, field technicians and mobile applications.

The goal is not simply to learn how to configure a platform, but to build the judgment to understand a business problem and turn it into a working solution supported by automation and Artificial Intelligence.

When a need goes beyond what the platform can do declaratively, you will identify and document the requirement and prepare the briefing the technical team needs to carry the build forward.

Requirements

What we look for in this position

We are looking for graduates in Systems Engineering, Computer Science or related fields, with 2 years of professional experience. We also consider students in their final year who hold professional certifications relevant to the role or have experience in similar positions.

To work on our projects and keep developing your career with us, you will need English at B1 level or above.

The profile we are looking for

We look for people with a standing attitude of learning, curiosity and improvement; who enjoy understanding problems, digging into them and finding better ways to solve them. People with strong communication and teamwork, solid technical and analytical ability, critical thinking, honesty and a sense of responsibility.

We want professionals who ask what needs solving, what for and why, before deciding how; who learn quickly, enjoy innovating, and see Artificial Intelligence as an everyday tool for sharpening their productivity, their capabilities and their professional growth.

What we expect you to know

We expect solid grounding in requirements analysis and user stories, data modeling, process automation, security and permissions, functional testing and agile methodologies.

We value experience with enterprise platforms, and particularly certifications such as Salesforce Administrator, Platform App Builder, Business Analyst, Service Cloud Consultant, Field Service Consultant or Agentforce Specialist.

We want you to bring the fundamentals and the experience to take on the responsibilities of the role independently, along with the appetite to keep learning. At Colibrí IT you will be able to deepen your knowledge and specialize in Salesforce, Field Service, Agentforce and Artificial Intelligence, with support for training, development and certifications.

Benefits

• Permanent, full-time contract.
• Hybrid working: one day a week in the office, in Bogotá or Medellín.
• A supportive working environment.
• A defined career path.
• Support for training, development and certifications.
• Connectivity, health and living allowances.