Front Office Sherman Oaks

Clove Dental; California; On-site; COP 82,117,000 - 127,737,000; Full time

Benefits offered by this job

Daily Pay

Monthly bonus opportunities

Job summary

Clove Dental in Sherman Oaks is seeking a Dental Front Office Lead with significant dental experience and treatment planning knowledge (PPO, Dentical, HMO). They will guide the office front desk independently and ensure smooth patient flow.

Key duties include appointment scheduling, greeting patients, handling recalls, presenting treatment plans, verifying insurance and co-payments, and driving daily production toward goals.

Qualifications

• Prior experience as a Front Office Lead preferred (1–2 years).
• Strong communication and organizational skills required.
• Open Dental software experience is preferred.

Responsibilities

• Schedule appointments and manage office flow.
• Greet patients and manage recalls.
• Present treatment plans and handle PPO/HMO considerations.
• Verify insurance and collect co-payments.
• Ensure daily office production meets goals.

Skills

Front Office Lead experience

Strong communication skills

Organizational skills

Telephone etiquette

Open Dental experience

Education

High School Diploma or GED

Tools

Open Dental

Job description

We are looking for aDentalFront Office Lead with significant dental experience and treatment planning knowledge (PPO, Dentical, HMO) for our office in Sherman Oaks.Comfortable leading the office in the front independently. Pay is based on experience. Dental experience required.

Benefits:

• Daily Pay- We offer hourly pay with many opportunities to gain full-time hours. Monthly bonus opportunities available!

Responsibilities

• Appointment scheduling and office flow management
• Greeting and welcoming patients and managing recalls
• Treatment presentation and planning handled independently
• Insurance verification and co-payments
• Manage daily office production and ensure the team consistently works toward established production goals.

Qualifications

• Must have prior experience working as a Front Lead atleast 1-2 years
• Must have a High School Diploma or GED
• Must have strong communication and organizational skills
• Preferably have Experience with Open Dental software
• Good Telephone Etiquette
• Have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.
• Open to work a minimum of 2 Saturdays per month.

Expectations of Performance:

• Customer Service- Manages difficult or emotional patient situations, responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.
• Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork- Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; listens and responds constructively to other team members' ideas and proposals; is open with other team members about his/her concerns; expresses disagreement constructively.
• Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support -Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities, supports affirmative action and respects diversity.
• Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.