Founding Customer Success Lead - Build Playbooks & Impact

Improbable; Colombia; A distancia; COP 195.351.000 - 325.584.000; Jornada completa

Descripción de la vacante

Bolter looks for a Founding Customer Success Manager to build and own Bolter's CS function from scratch. You’ll onboard operators in small batches, ensuring initial sessions yield working automations and turning insights into scalable playbooks.

You’ll work with founders, marketers and ops leads to translate their processes into blueprints, capture feedback weekly, and shape product direction as part of a fast-moving AI startup.

Formación

• 5+ years in customer success, onboarding, account management, or similar role in fast-scaling tech startups.
• Ability to pull a messy business process from someone's head and write it as steps, exceptions, and sign-offs.
• Fluent with AI tools and curious about how agents change team work; you automate parts of your own job.

Responsabilidades

• Concierge onboarding: run 1:1 onboarding sessions; ensure first session produces a working automation.
• Blueprint building with customers: map processes and turn into blueprints feeding the library.
• Retention and value: own check-ins, reactivation, and team invitations to Bolter.
• Voice of the customer: collect feedback weekly and present to product team.
• Build the function: create onboarding playbooks, health metrics, and engagement model; assist hiring.

Conocimientos

Customer success

Onboarding

Process mapping

Communication

AI tools

Descripción del empleo

Bolter looks for a Founding Customer Success Manager to build and own Bolter's CS function from scratch. You’ll onboard operators in small batches, ensuring initial sessions yield working automations and turning insights into scalable playbooks.

You’ll work with founders, marketers and ops leads to translate their processes into blueprints, capture feedback weekly, and shape product direction as part of a fast-moving AI startup.