Fintech Payments Customer Success Specialist

Cobre; Bogotá; Sur place; COP 39 060 000 - 66 960 000; Plein temps

Résumé du poste

Cobre is seeking a Customer Success Specialist to support users and corporate clients through core channels, delivering requested information and assistance related to our products. You will maintain constant communication with leadership to ensure alignment of objectives.

Responsibilities include collaborating with the Customer Experience team, analyzing data to improve the customer journey, supporting feature improvements, and acting as the main resolver for designated accounts across teams.

Qualifications

• Experience in roles focused on improving and managing customer experience.
• Basic knowledge of APIs.
• Experience with SQL for database management and manipulation.
• Plus - Experience with Postman for API testing.
• Plus - Familiarity with DataDog for application monitoring.
• Preferably experience in fintech, tech, or payments.
• Excellent teamwork skills.
• Ability to collaborate across multiple teams.

Responsabilités

• Collaborate with the Customer Experience team to identify and resolve customer issues.
• Analyze data with tools to enhance the customer experience.
• Support new features and improvements in systems.
• Contribute to process and tool improvements across the organization.
• Act as the single point of resolution for assigned customers and liaise with KAM, operations, and technology.
• Conduct in-depth analysis of customer needs and preferences.
• Provide continuous follow-up and swift issue resolution.
• Document all interactions to personalize future communications.
• Map and understand the companies' touchpoints.

Connaissances

Teamwork

Communication skills

Analytical thinking

Customer experience improvement

Outils

SQL

Postman

DataDog

Description du poste

Cobre is seeking a Customer Success Specialist to support users and corporate clients through core channels, delivering requested information and assistance related to our products. You will maintain constant communication with leadership to ensure alignment of objectives.

Responsibilities include collaborating with the Customer Experience team, analyzing data to improve the customer journey, supporting feature improvements, and acting as the main resolver for designated accounts across teams.