Facilities Coordinator

Macro; Bogotá; On-site; COP 22,320,000 - 44,640,000; Full time

Job summary

Macro is seeking a Facilities Coordinator to join the Bogota office, ensuring services are delivered safely, efficiently and in compliance. You will coordinate cleaning, M&E, CAFM processes, and support the Senior Facilities Manager to meet account objectives and drive service improvements.

You will act as a key operational contact for the Bogota site, building strong stakeholder relationships, managing contractors and suppliers, and contributing to a safe, healthy workplace.

Qualifications

• Experience in facilities management or property services.
• Experience using CAFM systems and facilities software.
• Knowledge of health, safety and compliance.
• Strong stakeholder management and communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Coordinate cleaning, M&E, workplace and facilities services across locations.
• Maintain on-site presence and ensure service standards.
• Monitor maintenance tickets and SLAs; drive improvements.
• Manage CAFM data, compliance documentation and reports.
• Oversee contractor activities and insurance/documents.
• Prepare client updates, invoices and financial records.
• Promote health, safety and compliance across sites.
• Conduct routine portfolio inspections and follow up on actions.

Skills

Contractor management

Service delivery

Building services

Workplace operations

MS Office

Excel

Stakeholder management

Education

IWFM qualification

IOSH Managing Safely

First aid certificate

Tools

CAFM systems

Facilities management software

CAFM software

Invoicing

Job description

About Us

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

Location: Bogota Colombia

Working Location Category: Placed

About Us

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.

About The Role

The Facilities Coordinator will serve as the operational backbone of the Colombia portfolio, ensuring that services are delivered safely, compliantly and efficiently. The role involves proactively manage contractors, CAFM processes, financial administration, supplier performance, and client engagement while supporting the Senior Facilities Manager in achieving account objectives, driving service improvements, and contributing to the overall growth and success of the Client’s account.

You will be responsible for coordinating and supporting the delivery of facilities management services at the Bogata office. Working closely with the Senior Facilities Manager, the role will support the effective management of cleaning services, mechanical and electrical (M&E) activities, contractor works, CAFM systems, compliance, financial administration, and minor projects.

You will serve as a key operational contact for the Bogota office, maintaining high service standards, ensuring compliance with Macro and Client requirements, and supporting the delivery of a safe, efficient, and customer‑focused workplace. The role requires a proactive individual who can manage multiple priorities, build strong stakeholder relationships, and drive operational excellence across the portfolio.

Main Responsibilities

Facilities Operations

• Support the Senior Facilities Manager in day‑to‑day office operations and coordinate cleaning, mechanical and electrical (M&E), workplace, and facilities services across assigned locations.
• Maintain a strong on‑site presence, support stakeholders, and ensure agreed service standards are achieved.
• Monitor reactive and planned maintenance, manage maintenance tickets, and ensure timely completion within agreed Service Level Agreements (SLAs).
• Support continuous improvement initiatives and coordinate minor works and refurbishment projects from initiation to completion.

CAFM & Service Management

• Maintain the Computer‑Aided Facilities Management (CAFM) system, ensuring accurate asset data, maintenance records, compliance documentation, and planned maintenance schedules.
• Monitor work orders, service requests, outstanding tasks, and contractual obligations to ensure timely completion.
• Prepare operational reports and performance data for service reviews and client reporting.

Contractor & Supplier Management

• Coordinate contractor activities, ensuring compliance with Macro’s health and safety procedures, site rules, permit‑to‑work requirements, and quality standards.
• Review contractor documentation, including risk assessments, method statements, and insurance records.
• Monitor supplier performance against agreed Key Performance Indicators (KPIs), coordinate supplier meetings, and follow up on improvement actions.

Client & Stakeholder Management

• Build and maintain strong relationships with client stakeholders and operational teams.
• Coordinate monthly client review meetings, prepare service updates and performance reports, and track agreed actions through to completion.
• Resolve or elevate operational issues and service concerns, maintaining high levels of customer satisfaction through proactive communication.

Financial Management

• Raise purchase orders, coordinate invoice processing, monitor invoice status, and support aged debt management.
• Assist with budget monitoring, expenditure tracking, financial reporting, and supplier cost reviews to identify savings and efficiencies.
• Prepare quotations and proposals for additional works and services, identifying minor works opportunities that support account revenue growth.

Health, Safety & Compliance

• Promote a positive health, safety, and compliance culture, ensuring contractor activities meet Macro and NBCU standards.
• Support statutory compliance programmes, maintain accurate records, and track outstanding requirements.
• Identify and report risks through site inspections, audits, and workplace assessments, escalating significant concerns as appropriate.
• Support incident and near‑miss investigations, ensuring corrective actions are completed.

Portfolio Inspections

• Conduct routine office inspections in line with the agreed schedule, including EcoOnline inspections at least twice per year.
• Assess contractor performance, service quality, and compliance; identify risks and improvement opportunities.
• Document inspection findings, track corrective actions, and ensure issues are resolved within agreed timescales.

About You

The ideal candidate will have:

Essential

• Experience in facilities management, workplace services, or property management, with a strong understanding of contractor management, service delivery, building services, maintenance, and workplace operations.
• Experience using CAFM systems and facilities management software, managing purchase orders, invoicing, and financial administration.
• Knowledge of health, safety, and compliance requirements.
• Strong stakeholder management, customer service, communication, organisational, planning, and prioritisation skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• First aid and fire marshal certification, or willingness to obtain the relevant certifications.

Preferred

• Experience with access control or visitor management systems and basic event coordination.
• Experience in corporate, critical environment, or data centre settings.
• Understanding of mechanical and electrical (M&E) systems and experience supporting facilities projects and minor works programmes.

Desirable Qualifications

• An Institute of Workplace and Facilities Management (IWFM) qualification or currently working towards one.
• IOSH Managing Safely or an equivalent health and safety qualification.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.