Especialista em Operações de Serviço — Entrega de Processos

IBM; Bogotá; Vor Ort; COP 7.000.000 - 11.000.000; Vollzeit

Zusammenfassung

IBM Colombia is hiring a Process Delivery Specialist in Service Operations to ensure day-to-day service delivery meets metrics and quality standards. You will work with the operations team to implement improvements and support transformation initiatives.

This role emphasizes flexible shifts and collaboration with external customers to maintain high service levels and continuous improvement. Bachelor’s degree is required.

Qualifikationen

• Exposure to day-to-day service delivery processes and procedures.
• Experience communicating with external customers in a professional manner.
• Basic knowledge of identifying improvements to enhance service delivery.

Aufgaben

• Deliver day-to-day service ensuring it meets operational metrics and quality standards.
• Communicate effectively with external customers to address needs and concerns.
• Collaborate with the operations team to implement process improvements.
• Support transformation initiatives under guidance from senior team members.
• Be flexible to work in various shifts as needed to meet business requirements.

Kenntnisse

Service operations

External customers

Process improvement

Transformation initiatives

Flexible work shifts

Ausbildung

Bachelor's degree

Tools

Customer service tools

Jobbeschreibung

IBM Colombia is hiring a Process Delivery Specialist in Service Operations to ensure day-to-day service delivery meets metrics and quality standards. You will work with the operations team to implement improvements and support transformation initiatives.

This role emphasizes flexible shifts and collaboration with external customers to maintain high service levels and continuous improvement. Bachelor’s degree is required.