Entry-Level IT Help Desk Specialist

Unisys; Bogotá ciudad; Presencial; COP 24.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Unisys in Colombia (Bogotá) is seeking a Service Desk Support Agent to provide first line user support, guide users through restoration steps, and escalate more complex issues to higher resolver teams. You will troubleshoot hardware, software and connectivity using remote tools, coordinate and fulfill end-user service requests, and ensure tickets are closed promptly while updating users.

The role requires a High School diploma or GED and typically less than 1 year of experience, with

Formación

• High School diploma or GED required.
• Generally, less than 1 year of experience in area of responsibility.

Responsabilidades

• Assist with first line user support by guiding users through the necessary steps to restore functionality.
• Troubleshooting hardware, software and connectivity issues using remote access tools
• Escalating complex issues to 2nd and 3rd level resolver teams, and
• Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned

Educación

High School diploma or GED

Descripción del empleo

Unisys in Colombia (Bogotá) is seeking a Service Desk Support Agent to provide first line user support, guide users through restoration steps, and escalate more complex issues to higher resolver teams. You will troubleshoot hardware, software and connectivity using remote tools, coordinate and fulfill end-user service requests, and ensure tickets are closed promptly while updating users.

The role requires a High School diploma or GED and typically less than 1 year of experience, with