EntraID Support

INSPYR Solutions; Medellín; Remote; COP 31,968,000 - 74,592,000; Part time

Job summary

INSPYR Solutions is seeking an EntraID Support specialist for LATAM Remote engagement on a 1-month contract. The role focuses on handling inbound calls, MFA and authentication issues using Dialpad and Zoho ticketing, and routing more complex items to the client Service Desk.

You will assist users with MFA resets, Dayforce SSO access, and basic device enrollment guidance, while documenting each interaction and verifying identity according to CLIENT procedures.

Qualifications

• Handle inbound calls to resolve MFA and authentication issues.
• Navigate Dialpad and Zoho for ticketing and support routing.
• Escalate to client security team for out-of-scope issues.

Responsibilities

• Assist with MFA resets and re-registration guidance.
• Guide users through Dayforce SSO login issues.
• Document calls and verify user identity per procedures.
• Redirect out-of-scope requests to the client Service Desk.

Skills

MFA support

EntraID troubleshooting

Customer service

Ticketing systems

Tools

Dialpad

Zoho

Dayforce

Job description

Title:EntraID Support

Location:LATAM Remote

Duration:1 month contract

Compensation: Competitive, based on experience

Work Requirements: Citizen of the country of employment or authorized to work in that country.

EntraID Support

The support team will handle inbound calls routed through the Client to provide support number through Dialpad and Zoho ticketing system to resolve common MFA and authentication issues. Items outside the defined scope will be redirected to the client service desk or escalated to the client security team as appropriate.

End User Assistance

• Help downloading and configuring the Microsoft Authenticator application
• MFA reset and re-registration assistance
• Password reset guidance when tied to MFA authentication
• Support for login and authentication failures
• Basic troubleshooting for device enrollment and verification methods
• Guidance for alternative authentication methods when available
• Guidance helping users locate and initiate the Single Sign-On (SSO) option for CLIENT applications integrated with Entra ID, including Dayforce

SSO Access Validation (Dayforce)

• Assist users who are unable to access Dayforce via Entra ID SSO by validating Entra ID authentication
• Guide users to test Entra ID access via myaccount.microsoft.com to confirm successful authentication
• Perform standard Entra ID troubleshooting (password reset , MFA reset/re-registration, authentication troubleshooting) when SSO access fails
• Instruct users to retry Dayforce access after Entra ID authentication is confirmed

Call Handling & Triage

• Intake and documentation of all support calls
• Identity verification using CLIENT- approved procedures
• Resolution of common MFA and Entra IDuser issues during the defined support window
• Routing of out-of-scope requests to the client Service Desk
• Escalation of Entra security or policy issues to the client security team

The following activities are explicitly excluded

• Entra ID configuration changes or tenant administration
• Security policy changes or exception handling
• Identity lifecycle management or provisioning changes
• Application access troubleshooting not related to MFA
• Infrastructure or device support unrelated to authentication

Why Join INSPYR Global Solutions (IGS)

Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

• Flexible remote and hybrid work opportunities
• Continuous learning and professional development programs
• A culture that prioritizes employee wellbeing

INSPYR Global Solutions

is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-time success. Learn more about us at www.inspyrglobalsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

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