Enterprise Customer Experience Program Manager

Rockwell Automation, Inc.; Bogotá; Hybrid; COP 284,765,000 - 411,327,000; Full time

Benefits offered by this job

Calm mindfulness program

Volunteer PTO

Volunteer/donation matching

Employee Assistance Program

OnTrack wellbeing

Online course library

Job summary

Rockwell Automation, Inc. seeks an Enterprise Customer Experience Program Manager to lead cross-functional programs that modernize how we engage customers.

The role collaborates with senior leaders to translate CX strategy into executable delivery plans in a hybrid setup across Bogota, Colombia and Mexico City, Mexico. Ideal candidates have 5+ years in program management, PMO experience, and a track record in customer-facing, digital or enterprise transformation programs.

Qualifications

• 5+ years of experience in project and/or program management.
• Experience across PMO with multiple stakeholders and workstreams.
• Ability to bridge silos and align priorities with senior leaders.
• Experience with capacity modeling and resource planning.
• Experience with AI or automation to improve delivery.

Responsibilities

• Lead ECX, contact center, and customer success programs with interdependent projects.
• Shape program roadmaps with directors and above; translate strategy into delivery plans.
• Operate within a PMO framework; balance priorities and sequence work for high value.
• Coordinate across the business, IT, finance, and partners; manage dependencies.

Skills

PMO experience

Cross-functional leadership

Stakeholder influence

AI/automation**

Program management

Senior leadership liaison

Education

Bachelor's degree

Advanced English

Tools

Jira

Jira Align

MS Project

Power BI

Job description

## Enterprise Customer Experience Program ManagerApply: Hybrid: Bogota, Colombia: Mexico City, Mexico: Full time: Posted Today: End Date: November 29, 2026 (30+ days left to apply): R26-8072Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionThe Enterprise Customer Experience (ECX) organization is responsible for shaping and continuously elevating the end-to-end experience Rockwell Automation delivers to its customers. The ECX Program Manager plays a critical role in advancing this mission. You achieve this, leading complex, cross-functional programs that modernize how the enterprise engages its customers. These programs apply new technologies, including artificial intelligence, to reimagine processes, ways of working, and customer outcomes. This role partners with senior leaders across the business to translate Customer Experience strategy into executable programs that deliver measurable organizational transformation. This is a hybrid role and reports into the Project management and Integrations Leader. **Your Responsibilities*** Lead ECX, contact center, and customer success programs comprised of multiple, interdependent projects in consideration of Customer Experience strategy and enterprise business objectives.* Partner with directors and above to shape program roadmaps, align priorities, and translate executive strategy into clear, executable delivery plans.* Operate within an enterprise Project/Program Management Office (PMO), balancing competing priorities across stakeholders and sequencing work to the highest-value outcomes.* Navigate complex, siloed parts of the organization — partnering with senior leaders to connect teams, systems, and priorities.* Build capacity models that forecast resource demand against available capacity across unstructured or different systems to inform program planning, staffing, and prioritization.* Where it adds value, apply AI and automation to improve the speed, quality, and outcomes of programs and ways of working.* Lead organizational transformation and change management — building stakeholder buy-in, readiness, and adoption so new competencies and ways of working take hold and endure.* Develop integrated program plans, schedules, budgets, risks, dependencies, and governance across the full program lifecycle.* Provide program-level visibility and executive-ready reporting on progress, outcomes, risks, and business impact.* Be a primary point of coordination across business, digital, IT, finance, and external partner teams.* Identify, assess, and mitigate program-level issues, and resource constraints.* Ensure program execution aligns with Rockwell Automation project management, governance, and Agile delivery standards.* Improve by standardizing processes, metrics, and ways of working across ECX plans. **The Essentials – You Will Have*** Bachelor's degree* Advanced English **The Preferred – You Might Also Have*** Bachelor's degree in Business, Engineering, Information Systems, or a related field.* 5+ years of experience in project and/or program management* Experience working across the enterprise within a Project/Program Management Office (PMO), managing competing priorities across multiple stakeholders and workstreams.* Navigate complex, siloed organizations — partnering with senior leaders to bridge silos and align competing priorities toward shared outcomes.* Experience with capacity modeling (resource demand vs. availability) across unstructured or different processes.* Demonstrated ability to manage multiple workstreams, budgets, schedules, risks, and dependencies simultaneously.* Experience partnering with and influencing senior leaders (director level and above) to align strategy and lead decisions.* Experience leading customer-facing, digital, contact center, customer success and enterprise transformation programs.* Demonstrated experience leading change management and organizational transformation.* Experience working with global teams across regions and time zones.* Applied AI innovation — hands-on experience using AI or automation to improve business processes, program delivery, or customer outcomes.* Experience leading customer-facing, digital, contact center, customer success and/or enterprise transformation programs.* Project Management certification (PMP, SAFe, Agile, or equivalent).* Experience with portfolio, program, or work-management tooling (Jira, Jira Align, MS Project, Power BI).* Translate data into clear insights and executive narratives.* Experience presenting to senior leadership and influencing roadmap and investment decisions.* Work understanding of Customer Experience principles and the trends shaping the future of the discipline.* Familiarity with Customer Experience platforms, journey analytics, or digital engagement technologies.* Experience supporting acquisitions, integrations, or large-scale change plans.This position is part of a job family. Experience will be the determining factor for position level and compensation. **What We Offer**Our benefits package includes ...* Comprehensive mindfulness programs with a premium membership to Calm.* Volunteer Paid Time off available after 6 months of employment for eligible employees.* Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.* Employee Assistance Program.* Personalized wellbeing programs through our OnTrack program* On-demand digital course library for professional development... and other local benefits!*Rockwell Automation's hybrid policy expects employees to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.**We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.* #LI-EV1#LI-hybridRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.