Endpoint Solutions L3

Infinite Computer Solutions; Bogotá; On-site; COP 292,047,000 - 389,395,000; Full time

Job summary

Infinite Computer Solutions is seeking a Senior Endpoint Solutions L3 engineer to own and advance enterprise endpoint services across Windows, macOS/iOS, VDI, and print services. You will serve as the top escalation point, drive automation via PowerShell, and guide L1/L2 engineers for stability, security, and compliance.

You will lead incidents, migrations, and service improvements while aligning with ITIL processes and operational best practices.

Qualifications

• 8-11 years in Endpoint, EUC, Infrastructure, or Workplace Technology environments.
• Minimum 2 years in a senior engineer or technical lead role.
• Hands-on with Microsoft Intune and SCCM; JAMF Apple management; Citrix VDI and AWS WorkSpaces/AppStream.
• Active Directory, GPO, and endpoint security knowledge.
• Advanced PowerShell scripting and automation skills.
• Solid networking fundamentals and hybrid cloud experience.

Responsibilities

• Own and support enterprise endpoint technologies across Windows, Apple, VDI, and Print Services.
• Act as the primary L3 escalation point for complex issues.
• Lead troubleshooting, incident resolution, upgrades, migrations, and service improvements.
• Ensure SLAs, security standards, and best practices are followed.
• Develop and maintain automation using PowerShell and endpoint tools.
• Standardize patching, packaging, deployments, and configurations.
• Drive modernization initiatives (Intune-first, zero-touch Apple deployments, cloud VDI).
• Lead technical response for critical incidents; perform RCA and preventative actions.
• Mentor L1/L2 engineers; support client discussions and service reviews.

Skills

Intune/SCCM

Apple device mgmt

Citrix VDI

AD & GPO

PowerShell scripting

Networking & cloud

Job description

The Endpoint Solutions L3 is a senior technical engineer responsible for the design, support, optimization, and day-to-day operation of enterprise endpoint services, including Windows (SCCM/Intune), Apple (JAMF/macOS/iOS), VDI (Citrix/AWS), and Print Services. This role serves as the highest technical escalation point within the team, providing hands-on engineering leadership, driving automation and service improvements, mentoring L1/L2 engineers, and ensuring service stability, security, and compliance.

Key Responsibilities

Technical Leadership & Delivery

• Own and support enterprise endpoint technologies across Windows, Apple, VDI, and Print Services.
• Act as the primary L3 escalation point for complex technical issues.
• Lead troubleshooting, incident resolution, upgrades, migrations, and service improvements.
• Ensure adherence to SLAs, security standards, and operational best practices.
• Develop and maintain automation using PowerShell and endpoint management tools.
• Standardize patching, application packaging, deployments, and endpoint configurations.
• Drive modernization initiatives such as Intune-first management, Apple zero-touch deployments, and cloud-based VDI solutions.

Incident & Problem Management

• Lead technical response for critical incidents (P1/P2).
• Perform root cause analysis (RCA) and implement preventative measures.
• Collaborate across teams to ensure timely issue resolution and service continuity.

Team Development & Stakeholder Support

• Mentor and provide technical guidance to L1 and L2 engineers.
• Support client-facing discussions, service reviews, and technical reporting.
• Contribute to continuous improvement initiatives and operational excellence.

Required Qualifications

Experience

• 8-11 years of experience in Endpoint, EUC, Infrastructure, or Workplace Technology environments.
• Minimum 2 years in a senior engineer or technical lead role.

Technical Skills

• Strong hands-on expertise with:
• Microsoft Intune and SCCM
• JAMF and Apple device management
• Citrix VDI (CVAD/DaaS) and AWS WorkSpaces/AppStream
• Active Directory, Group Policy (GPO), and endpoint security
• Advanced PowerShell scripting and automation skills.
• Solid understanding of networking fundamentals and hybrid cloud environments.

Process & Governance

• Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management).
• Experience with SLA management, CAB reviews, compliance, and audit requirements.