Employee Experience Coordinator

IntouchCX; Bogotá ciudad; On-site; COP 22,320,000 - 33,480,000; Full time

Job summary

IntouchCX is seeking an Employee Experience Coordinator to lead engagement initiatives, communicate key messages, and capture team feedback across campuses. The role focuses on fostering a positive workplace and acting as a brand ambassador for employees on-site.

The ideal candidate will have strong communication and organizational skills, adaptability, and a creative, collaborative mindset to support leadership and drive engagement programs across locations.

Qualifications

• High school diploma or equivalent (required).
• Some post-secondary or completion of post-secondary schooling (preferred).
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills - must multitask and prioritize.
• Ability to implement change and innovation.
• Ability to collaborate with a diverse group of people.
• Motivation to help others thrive at work and maintain a positive attitude.
• Ability to adapt as functions and responsibilities change.
• A creative and outgoing personality.

Responsibilities

• Help leadership meet campus engagement goals and act as an ambassador for the employee experience.
• Be flexible as programs evolve across campuses and roles.
• Set the tone for on-site employees to stay engaged and motivated.
• Collaborate with corporate and on-site teams for engagement needs and goals.
• Gather employee feedback from campuses, host focus groups, and distribute surveys.
• Work with on-site and remote coordinators to achieve goals and efficiency.
• Serve as a communication hub for all employees on-site and monitor campus pulse.
• Assist in planning and facilitating corporate events.
• Prioritize overlapping projects and set clear expectations with leadership.
• Communicate with site and corporate leaders on progress and results.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Change management

Collaboration

Adaptability

Creativity

Education

High School Diploma

Some College/Post-secondary (preferred)

Job description

About the Job

We're changing the way people think about customer care, and we need your help!

Are you ready to make a positive impact on the lives of others? We're looking for an Employee Experience Coordinator to ensure our employees are engaged and happy while at work. This is an exciting, creative and challenging role, and the ideal candidate is someone who likes to take the lead. Duties include helping to plan, facilitate and execute employee engagement programs, communicate important messages to staff and pass on team member feedback to leadership.

As an Employee Experience Coordinator, You Will...

• Help leadership meet corporate and program level retention goals, while being a company ambassador that ensures an exceptional level of employee experience

• Be flexible, as function and responsibilities will change as corporate engagement programs for our campuses evolve

• Be trustworthy and set the tone for employees on-site, helping them to be engaged, motivated and successful

• Collaborate with corporate and on-site teams with their unique engagement needs and goals

• Support leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and establish other corporate employee feedback channels

• Work with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency

• Be a brand ambassador and communication hub for all employees on-site while keeping an overall pulse of the campus

• Assist in planning and facilitating corporate events

• Support leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set

• Communicate frequently and transparently with site and corporate leaders

As an Employee Experience Coordinator, You Have...

• High school diploma or equivalent (required)

• Some post-secondary or completion of post-secondary schooling (preferred)

• Strong verbal and written communication skills

• Exceptional organizational and time management skills - must be able to multitask and prioritize

• The ability to implement change and innovation

• Ability to collaborate with a diverse group of people

• Motivation to help others thrive at work and maintain a positive attitude

• The ability to adapt as functions and responsibilities change

• A creative and outgoing personality