Driver Onboarding & Community Ops Lead - LATAM

Didi; Bogotá; Presencial; COP 70.000.000 - 95.000.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. in Bogotá is seeking a Sr. Analyst to lead CX programs for the Early Life Cycle experience for drivers across Spanish Speaking Latin America. You will oversee agents, manage onboarding and engagement initiatives, and drive continuous improvement.

This role requires strong analytics, cross-functional collaboration with Ops, Product, and Marketing, and a customer-centric mindset to improve activation and satisfaction across multiple markets.

Formación

• Needs strong written and verbal English for cross-border collaboration.
• Experience in highly analytical roles and customer support/strategy in fast-paced environments.
• Familiar with Scrum, Agile, Waterfall, and Lean project management frameworks.

Responsabilidades

• Guide and oversee an agent team in onboarding and engagement initiatives for new drivers.
• Formulate, assess, and refine training content and operational deliverables to boost driver activation.
• Evaluate statistics and feedback to identify optimization opportunities and improve content and agent performance.
• Capture and deploy localized best practices across markets to ensure consistency with cross-functional partners.

Conocimientos

English proficiency

Analytical thinking

Cross-functional leadership

Project management

Customer-centric mindset

Educación

Bachelor’s degree or higher

Master’s in Process/Project Management (asset)

Descripción del empleo

DiDi Global Inc. in Bogotá is seeking a Sr. Analyst to lead CX programs for the Early Life Cycle experience for drivers across Spanish Speaking Latin America. You will oversee agents, manage onboarding and engagement initiatives, and drive continuous improvement.

This role requires strong analytics, cross-functional collaboration with Ops, Product, and Marketing, and a customer-centric mindset to improve activation and satisfaction across multiple markets.