Customer Success Analyst: Data-Driven Onboarding

DiDi Chuxing; Bogotá; Presencial; COP 60.000.000 - 96.000.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a highly analytical Customer Success Analyst for Colombia and LATAM. You will own end-to-end onboarding analytics for DiDi Food partner restaurants, working with Sales, Operations, Product and Strategy to drive performance.

You will turn multi-source data into actionable insights, automate reporting with Python and SQL, and maintain dashboards that track KPIs and support rapid decision-making. Fluency in Spanish and English is required.

Formación

• Academic background in Systems Engineering, Statistics, Data Science, Economics or related quantitative field.
• SQL knowledge: write clean queries, joins, and efficient data extraction.
• Python knowledge: data manipulation, basic statistics, automation scripting.
• Strong interest in AI and advanced automation to solve business problems.
• Advanced Excel or Google Sheets skills.
• Proficiency with PowerPoint or Google Slides for data storytelling.
• Analytical mindset with strong problem-solving abilities.
• Excellent communication and collaboration skills; bilingual in Spanish and English.

Responsabilidades

• Support automation and AI initiatives by deploying scalable solutions to automate reporting.
• Perform data extractions and analyses to identify trends and root causes.
• Track capacity and productivity to optimize resource allocation.
• Maintain data quality and coordinate multi-source data for daily dashboards.
• Build KPI monitors, weekly business reviews, and team scorecards; translate data insights into actions.

Conocimientos

SQL

Python

Data analysis

Excel/Sheets

Educación

Systems Engineering

Statistics

Data Science

Economics

Herramientas

PowerPoint

Google Sheets

Descripción del empleo

DiDi Global Inc. is seeking a highly analytical Customer Success Analyst for Colombia and LATAM. You will own end-to-end onboarding analytics for DiDi Food partner restaurants, working with Sales, Operations, Product and Strategy to drive performance.

You will turn multi-source data into actionable insights, automate reporting with Python and SQL, and maintain dashboards that track KPIs and support rapid decision-making. Fluency in Spanish and English is required.