Dispatcher

WorkBetterNow; Colombia; Remote; COP 42,624,000 - 56,832,000; Full time

Benefits offered by this job

Remote work

Maternity/paternity leave

Wellness bonus

Growth opportunities

Job summary

WorkBetterNow is hiring a remote Service Coordinator to schedule, coordinate, and support service operations for US-based clients from LATAM. You will manage work orders, dispatch, and client communications with a focus on timely delivery and quality service.

The role requires a Bachelor’s in a related field, 2+ years of experience, and strong organizational and communication skills. Compensation is via a structured monthly USD pay scale with annual growth and generous remote benefits.

Qualifications

• Bachelor’s degree or equivalent experience in business or related field.
• 2+ years in service coordination, dispatch, or admin roles.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with scheduling or CRM/dispatch systems preferred.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Schedule and coordinate service appointments, work orders, and technician dispatching.
• Serve as the main client contact for service requests and updates.
• Create, assign, and manage work orders in service management systems.
• Track service jobs to ensure timely completion and follow-ups.
• Communicate with field technicians to coordinate schedules and resolve issues.
• Maintain records of service activities, invoices, and documentation.
• Handle inquiries and service-related concerns professionally.
• Monitor SLAs and generate reports on service operations and performance.

Skills

Scheduling

CRM/Dispatch systems

Communication

Organization

Education

Bachelor’s degree in Business Administration

Tools

CRM software

Job description

Language: Professional English (C1 and C2 scores)

WorkBetterNow provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.

Our Core Values

• Put our Talent first
• Pursuit of excellence/continuous learning
• Integrity and transparency
• Ownership mentality
• Pursuit of growth
• Excellent attitude

The Ideal Candidate

You have advanced English proficiency at a C1 or C2 level and value work-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first.

Job Description

A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer‑focused, and experienced in managing service requests and technician coordination.

While your duties will depend on the specific needs of your client, they will include, but not be limited to:

• Schedule and coordinate service appointments, work orders, and technician dispatching
• Serve as the main point of contact for clients regarding service requests and updates
• Create, assign, and manage work orders in service management systems
• Track service jobs to ensure timely completion and follow-ups
• Communicate with field technicians to coordinate schedules and resolve issues
• Maintain accurate records of service activities, invoices, and documentation
• Handle customer inquiries, complaints, and service‑related concerns professionally
• Monitor service performance and ensure SLAs are met
• Generate reports on service operations and performance metrics
• Coordinate parts, materials, or equipment needed for service jobs
• Support continuous improvement of service processes and workflows

Requirements

• Bachelor’s degree in Business Administration or related field (or equivalent experience)
• 2+ years of proven experience in service coordination, dispatch, or administrative roles
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Experience with scheduling or CRM/dispatch systems (preferred)
• Ability to work in a fast‑paced environment and manage multiple priorities

Technical Requirements

• Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for Macs
• RAM: 16 GB minimum
• 25 - 50 Mbps Internet Speed (Min)

Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles.

Compensation & Growth

At WorkBetterNow, we believe in rewarding commitment and supporting long‑term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year.

• 0-3 months: $1,200 USD/month
• After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month).
• After 1 year: Salary increases to $1,340 USD/month
• After 2 years: Salary increases to $1,480 USD/month
• After 3 years: Salary increases to $1,540 USD/month
• After 4 years: Salary increases to $1,600 USD/month
• Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company‑wide.
• 100% remote work — enjoy the comfort and flexibility of working from home
• Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
• Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one‑time reward. It’s our way of celebrating the growth you helped make possible
• A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally
• A supportive, people‑first environment where your voice matters

Why WorkBetterNow

At WBN, you will be part of a team that genuinely puts talent first. We are not just a remote company, we are a community where people are valued, supported, and empowered to grow. We celebrate positive energy, support each other’s success, and believe that when you feel connected and appreciated, you do your best work.

Your stability, integrity, and positive attitude will help drive success for our clients while allowing you to build a fulfilling long‑term career for yourself. In addition to meaningful work and professional growth, our team connects each month through activities such as talent shows, costume challenges, virtual learning sessions, and in‑person get‑togethers twice a year.